Emilee Black

• Assisted customers with inquiries regarding services and pricing, guiding them toward options that best met their needs.

• Trained new staff on service protocols and customer interaction techniques.
• Assisted in managing daily operations of a busy car wash facility.

• Delivered high-quality customer service while resolving concerns and ensuring customer satisfaction.

• Demonstrated strong attention to detail while preparing vehicles, operating equipment, and applying cleaning solutions safely and effectively.

• Inspected vehicles, parts, and equipment for cleanliness, damage, and compliance with company standards and safety regulations.

• Lubricated machinery and equipment and performed minor repairs and adjustments using hand tools.

• Supervised and supported team members during shifts to ensure efficient workflow and adherence to procedures.

• Trained new employees on equipment operation, safety protocols, and customer service expectations.

• Delegated tasks and rotated staff between roles to maintain smooth operations, especially during peak hours.

• Opened and closed the facility, handled cash management, and completed daily operational reports.

• Monitored inventory and coordinated restocking of supplies as needed.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Experienced in handling money transactions accurately.

• Familiar with inventory management and stocking procedures.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Self-motivated, with a strong sense of personal responsibility.

• Assisted customers with drink selections and menu recommendations.
• Prepared and served beverages following standard recipes and procedures.
• Maintained cleanliness of workstations and dining areas throughout shifts.