Emilee Criss
Hershey,PA
Summary
Full-time education student with a love for making an impact on other individuals. Whether that is through facilitating positive development in young children or handing someone a coffee that will brighten their day.
Overview
2
2
years of professional experience
Work History
Counter Server
Lisa's Cafe
05.2021 - Current
- Explained, prepared, and delivered coffee beverages to guests.
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Used cash register to perform cash, credit and debit transactions.
- Delivered food orders to guest tables and addressed any further requests.
- Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Restocked counter supplies, condiments, napkins and silverware.
Childcare Worker
Power Train Sports & Fitness
08.2019 - 03.2020
- Sanitized tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Offered top-notch care to 20+ children at once, ranging in age from 1 to 12.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Distributed food, napkins and beverages in preparation for snack time.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Maintained positive relationships with both the child and parent to ensure the best possible experience for children.
- Calmed and cared for children when in distress over parents saying goodbye.
Education
Bachelor of Arts - Early Childhood Education
The Pennsylvania State University
State College, PA05.2024
Skills
Customer Service Skills
Organization
Communication
Problem Solving
Time Management
Empathy
Independence
Timeline
Counter Server
Lisa's Cafe
05.2021 - Current
Childcare Worker
Power Train Sports & Fitness
08.2019 - 03.2020
Bachelor of Arts - Early Childhood Education
The Pennsylvania State University
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