Sarah Boor
Watermarks Camp
Charlottesville,VA
11
years of professional experience
Dynamic customer service professional with extensive experience at Watermarks Camp, excelling in inventory processing, organization, and problem-solving. Proven ability to enhance operational efficiency and foster positive client relations. Recognized for maintaining high safety standards and organizational excellence, contributing to a welcoming atmosphere and streamlined service delivery.
Work History
Counter Server
2 Months- Greeted customers promptly and took accurate counter orders
- Prepared food and beverage items according to service standards
- Processed cash and card transactions using point-of-sale system
- Confirmed order details to reduce errors and support timely service
- Restocked counter supplies and maintained organized service area
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Restocked counter supplies, condiments, napkins and silverware.
Barista
8 Months- Prepared handcrafted beverages and food items following Starbucks recipes and quality standards.
- Operated POS system to process orders, payments, and mobile transactions accurately.
- Delivered friendly customer service while resolving drink customizations and order questions.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Senior Staff
10 Years 6 Months- Supervised campers during daily activities, reinforcing safety expectations and behavioral guidelines.
- Coordinated cabin routines, ensuring smooth transitions between meals, recreation, and scheduled programming.
- Mentored junior counselors on camper engagement, supervision practices, and incident response procedures.
- Monitored waterfront, cabin, and activity areas to maintain safe, organized camp operations.
- Resolved camper conflicts calmly, promoting respectful communication and positive group dynamics.
- Assisted with evening responsibilities, maintaining order, accountability, and camp-wide readiness.
- Oversaw financial forecasting activities to inform executive-level decision-making processes.
- Reduced overhead expenses through cost-saving initiatives without compromising quality or employee morale.
- Coordinated training programs for employees, boosting skillsets across multiple disciplines.
- Improved team productivity by streamlining processes and implementing new project management tools.
- Participated in team-building activities to foster teamwork and collaboration.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Liaised with management and other departments to maintain smooth operations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
Education
Associates in General Studies
Skills
Health and safety management
Organizational development
Asset management
Network administration
Facilities management
Customer service
Cleaning and organization
Customer relations skills
Cash handling
Safety compliance
Customer service expertise
Customer support
Inventory restocking
File management
Administrative support
Scheduling and coordination
Schedule coordination
Materials restocking
Visitor reception
Facilities housekeeping
Document archiving
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Problem-solving abilities
Multitasking
Reliability
Organizational skills
Creative thinking
Active listening
Decision-making
Customer communication
Scheduling appointments
Invoice processing
Document typing and formatting
Record sorting and filing
Document review
Editing and proofreading
Inventory control
Timeline
Barista
Starbucks
09.2022 - 05.2023Read More
Senior Staff
Watermarks Camp
05.2015 - 11.2025Read More
Counter Server
Frostie Moose
03.2015 - 05.2015Read More
Piedmont Virginia Community College
Associates in General Studies
Read More