Summary
Overview
Work History
Education
Skills
Accomplishments
References
References
Timeline
Generic

Emilee Ferrell

Somerville,AL

Summary

Dynamic Front Desk Medical Receptionist with a proven track record at Huntsville Hospital, effectively leveraging Microsoft Office Applications and exceptional organizational skills to enhance patient-focused care. Achievements include optimizing warranty claims processes at Southland Transportation Group, demonstrating a commitment to operational efficiency and customer satisfaction. Known for reliability and conflict resolution abilities, consistently delivering high-quality service under pressure.

Overview

2
2
years of professional experience

Work History

Warranty Specialist

Southland Transportation Group
Huntsville, AL
08.2024 - Current
  • Facilitated communication between customers, vendors, and internal departments during the claims process.
  • Prepared reports detailing current status of outstanding warranties as well as trends associated with specific products or manufacturers.
  • Monitored expiration dates for all active warranties in order to prevent any lapses in coverage.
  • Drafted correspondence regarding changes or updates made to existing warranty contracts.
  • Provided technical assistance when needed during troubleshooting activities for customers' products under warranty coverage.
  • Responded promptly and professionally to customer requests for information about their product's warranty status.

Administrative Assistant

Indorama Ventures
Decatur, AL
03.2024 - 08.2024
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Service Advisor

University Kia Of Huntsville
Huntsville, AL
10.2023 - 03.2024
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Prepared invoices for services rendered and collected payments from customers.

Parts Clerk/Hazmat Specialist

Science and Engineering Services (S.E.S.)
Huntsville, AL
09.2022 - 10.2023
  • Checked and verified aviation parts to ensure accuracy of orders.
  • Inspected incoming parts for damages, defects, or discrepancies.
  • Received, stored and distributed aircraft parts following established procedures.
  • Assisted with inventory control by conducting periodic physical counts of stock items.
  • Generated reports on received shipments for management review.
  • Researched and resolved discrepancies between customer orders and vendor deliveries.
  • Analyzed customer needs and determined product requirements accordingly.

Education

Some College (No Degree) - Nursing

Calhoun Community College
Decatur, AL

Nursing

Brunswick Community College
Bolivia, NC

Skills

  • Skilled in Microsoft Office Applications
  • Consistently Reliable
  • Effective Organization Skills
  • Client Engagement Specialist
  • Nursing services
  • Medical office administration
  • Patient-focused care
  • Medical equipment operation
  • Prior experience working at Huntsville Hospital as Medical assistant/transporter for various locations within the hospital
  • Prior experience as a scrub technician

Accomplishments

  • Promoted to lead position at S.E.S. after 2 months of employment
  • Recognized for implementing updated/more efficient procedures on hazmat at S.E.S.

References

Available upon request.

References

References available upon request.

Timeline

Warranty Specialist

Southland Transportation Group
08.2024 - Current

Administrative Assistant

Indorama Ventures
03.2024 - 08.2024

Service Advisor

University Kia Of Huntsville
10.2023 - 03.2024

Parts Clerk/Hazmat Specialist

Science and Engineering Services (S.E.S.)
09.2022 - 10.2023

Some College (No Degree) - Nursing

Calhoun Community College

Nursing

Brunswick Community College

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Emilee Ferrell