Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emilee Garro

Rootstown,OH

Summary

Quality-oriented professional with 14 years of experience in account development, client management, and direct sales. Proven track record of driving growth and enhancing client relationships. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Capable of mastering new skills quickly and working effectively without supervision.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Front of House Key

Anther Broken Egg
Streetsboro, OH
12.2023 - Current
  • Responsibilities include greeting customers, taking orders, and ensuring guests have a positive experience.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.

Sales Manager

Garro Tire & Automotive Service
Ravenna, OH
09.2017 - 08.2023
  • Managed sales and operations at a $1M-plus automotive service center, including assisting walk-in customers with tire selection, explanation of required services, and distributing workflow to auto technicians.
  • Additionally, I am responsible for inventory management and sales processing via the point-of-sale software system.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Developed and implemented sales strategies to increase market share.
  • Established relationships with key clients, while maintaining existing customer base.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Established new accounts and serviced existing accounts maintaining professional relationships.

Sales Manager

Ace Rubber Products
Akron, OH
01.2008 - 09.2017
  • Sole sales representative and back-office manager for a rubber manufacturing company, including maintaining existing client relationships, adding $300K in new client business through outbound calls, and managing the client sales cycle (quotes, sales entry, shipping updates, and billing/collections).
  • Additionally, I processed payroll and inventory orders.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Achieved company growth and brand development through market expansion and sales.
  • Performed sales consultations and educated clients on products and services.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Server

English Pub Bistro
Ravenna, OH
07.2006 - 01.2008
  • Utilized point of sale software system for order entry to deliver customer orders and service in a timely fashion.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Assisted in training new servers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Education

Doctor of Nursing Science (D.N.Sc) -

Youngstown State University
Youngstown, OH

Skills

  • Peachtree Accounting Software
  • Microsoft Office
  • Tire Guru Point-of-Sale System
  • Identifix
  • Point-of-Sale Server Software
  • Problem solving
  • Conflict resolution
  • Rapport and relationship building
  • Client relationship management
  • Contact follow-up

Certification

  • Tire Institute Association (T.I.A)
  • Bureau of Workers Compensation Personnel Safety Course

Timeline

Front of House Key

Anther Broken Egg
12.2023 - Current

Sales Manager

Garro Tire & Automotive Service
09.2017 - 08.2023

Sales Manager

Ace Rubber Products
01.2008 - 09.2017

Server

English Pub Bistro
07.2006 - 01.2008

Doctor of Nursing Science (D.N.Sc) -

Youngstown State University

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Emilee Garro