Emilee Gomez
Itasca,TX
Summary
Detail-oriented Office Support Specialist experienced in high-volume environments. Delivered comprehensive clerical and operational assistance while managing office supplies and project requirements. Enhanced brand visibility and customer satisfaction through effective event coordination and relationship management.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Owner / Face Painting Artist — Little Canvas
Self Employed Services
Itasca, Texas
06.2025 - Current
- Own and operate a mobile face-painting and event entertainment business.
- Coordinated customer bookings, scheduling, payments, supplies, and event logistics to ensure seamless event execution.
- Delivered exceptional customer service at festivals, markets, private parties, and community events, enhancing customer satisfaction.
- Promoted services through social media, local partnerships, and direct outreach, increasing brand visibility and attracting new clients.
- Processed cash and card transactions accurately at events. and maintain accurate business records.
Asset Recovery Manager
AFG Rentals
Grandview, Texas
05.2024 - 03.2025
- Oversaw daily operations of department, ensuring timely task completion and streamlined workflow.
- Enhanced customer satisfaction by responding promptly to inquiries, addressing concerns, and providing effective solutions.
- Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved escalated calls efficiently, achieving satisfactory outcomes for customers and the company.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Customer Service Representative
AFG Rentals
Grandfalls, Texas
09.2022 - 04.2024
- Operated a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
- Received and responded to a variety of emergency and non-emergency services and complaints.
- Performed emergency medical dispatch and crisis intervention services.
- Managed responses to emergency and non-emergency services and complaints, ensuring timely assistance and resolution.
- Interpreted and analyzed caller situations to resolve problems, provide accurate information, dispatch emergency services, or refer callers to appropriate agencies.
- Coordinated responses of public safety agencies, optimizing resource allocation and response times.
- Assessed required resources for efficient response.
- Entered and modified information into local, state and national computer databases.
- Maintained detailed logs tracking officer and deputy locations during shifts.
911 Dispatcher
Hill County Sheriff's Office
Hillsboro, Texas
09.2017 - 03.2021
- Assisted customers with payment and billing inquiries, addressing care concerns to enhance customer satisfaction.
- Engaged in initiatives to retain customers by addressing their needs.
- Maintained balanced cash drawer and accurately closed out register daily to support financial integrity.
- Handled administrative aspects of sale, including paperwork and payment processing to ensure smooth transactions.
- Meeting or exceeding sales performance goals on a daily/monthly basis.
- Maintained store presentation by organizing displays and cleaning surfaces daily.
- Stocked shelves, counters, and tables with merchandise and arranged advertising displays to promote sales.
- Stocking shelves, counters and tables with merchandise, setting up advertising displays or arranging merchandise on counters or tables to promote sales as well as stamping, marking, or tagging prices on merchandise.
- Observed and analyzed competitor activities and product offerings.
Sales Associate
AT&T
Hillsboro, Texas
10.2015 - 08.2017
Education
Associate of Applied Science - Biology
Hill College
Hillsboro, TX 08.2015 - 06.2017
Skills
- Event coordination
- Customer relationship management
- Marketing strategy
- Customer satisfaction
- Customer complaint resolution
- Customer outreach
- Escalated call resolution
- Proactive communication
- Process improvement
- Investigative skills
- Team productivity
- Communication
- Conflict resolution
Timeline
Owner / Face Painting Artist — Little Canvas
Self Employed Services
06.2025 - Current
Asset Recovery Manager
AFG Rentals
05.2024 - 03.2025
Customer Service Representative
AFG Rentals
09.2022 - 04.2024
911 Dispatcher
Hill County Sheriff's Office
09.2017 - 03.2021
Sales Associate
AT&T
10.2015 - 08.2017
Associate of Applied Science - Biology
Hill College
08.2015 - 06.2017