Emilee Guin
Escondido,CA
Summary
Results-driven professional with extensive experience in hospitality and service industries. Skilled in training staff, resolving guest complaints, and ensuring adherence to operational standards. Committed to enhancing customer satisfaction and team effectiveness.
Overview
5
5
years of professional experience
Work History
Head Night Auditor
Caesars Entertainment
Valley Center, California
09.2023 - Current
- Oversaw front desk staff, ensuring adherence to company policies and procedures.
- Coordinated with various departments to resolve guest issues promptly.
- Trained new employees on audit processes and customer service standards.
- Reviewed and approved daily reports for accuracy and completeness.
- Provided excellent customer service to guests throughout their stay while responding to any complaints or requests in a timely manner.
Supervisor
Camp Coffee
Oceanside, California
05.2022 - 08.2023
- Handled cash, credit, and check transactions accurately and securely.
- Supervised daily operations of a busy coffee shop environment.
- Resolved customer complaints with empathy and professionalism to ensure satisfaction.
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
Service & Safety Agent
Salt & Straw
Del Mar, California
07.2021 - 05.2022
- Provided excellent customer service and created memorable experiences for guests.
- Managed daily operations and staff scheduling for retail store.
- Trained new employees on customer service protocols and product knowledge.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Coordinated promotional events and marketing initiatives to boost sales.
Education
High School Diploma -
Del Lago Academy
Escondido, CA05-2018
Some College (No Degree) - Early Childhood Care and Education
Palomar College
San Marcos, California, CASkills
- Problem solving
- Punctuality
- Efficient task management
- Quick learner
- Team-oriented professional
Timeline
Head Night Auditor
Caesars Entertainment
09.2023 - Current
Supervisor
Camp Coffee
05.2022 - 08.2023
Service & Safety Agent
Salt & Straw
07.2021 - 05.2022
High School Diploma -
Del Lago Academy
Some College (No Degree) - Early Childhood Care and Education
Palomar College