Emilee Hood
Richmond,KY
Summary
Dynamic leader with a proven track record at Aetna Medicaid in leveraging data analytics and strategic planning to improve health outcomes and reduce disparities. Excelled in building sustainable community partnerships and enhancing client relationships. Demonstrates exceptional leadership and organizational skills, driving initiatives that significantly enhance efficiency and stakeholder engagement.
Overview
7
7
years of professional experience
Work History
SOCIAL DETERMINANTS OF HEALTH COMMUNITY STRATEGIST
Aetna Medicaid
11.2022 - 10.2024
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of the organization.
- Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
- Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
- Provide leadership and strategic direction to identify, develop and sustain community partnerships that incorporate social determinants of health to improve health outcomes and reduce health disparities
- Responsible for establishing and maintaining relationships with key external stakeholders, including hospitals, government agencies and community-based organizations.
- Develop and execute integrated and effective strategies and programs to improve health outcomes and reduce health disparities
- Establish and maintain relationships with key external stakeholders, including hospitals, government agencies and community-based organizations
- Identify and develop community partnerships that incorporate social determinants of health
- Provide leadership and strategic direction to sustain community partnerships
- Develop and implement programs that address social determinants of health
- Collaborate with a wide range of individuals and teams
- Analyze data to evaluate the impact of social determinants of health initiatives
- Develop and share best practices for addressing social determinants of health
- · Monitor health trends to identify opportunities to improve health outcomes
- · Prepare reports and presentations to stakeholders
COMMUNITY HEALTH WORKER
Chi Saint Joseph Health
05.2019 - 10.2022
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Help patients connect with transportation resources and give appointment reminders in special circumstances. Transporting patients is strictly prohibited.
- Exhibit excellent working relations with patients, visitors and staff, effectively communicating the mission of CHI Saint Joseph Health and the Robert Wood Johnson Foundation.
- Work collaboratively with the health care team. Establish positive communications and partnerships with providers, services, the patient, and the team.
- Continuously expand knowledge and understanding of community resources, services, and programs which could be beneficial to patients being navigated.
- Provide consistent communication to the clinic practice manager and to the grant manager.
- Act as a community advocate between the patient/family and community service agencies.
- Record documentation of patient contact within the patient EMR and complete documentation for grant reports as required
- Communicate with patients via satisfaction of community health workers.
- Responsible for establishing trusting relationships with patients and their support team while providing general support and encouragement.
- Provide referrals for services to community agencies as appropriate.
- Exhibit excellent working relations with patients, visitors and staff, effectively communicating the mission of CHI Saint Joseph Health.
- Navigate Allscripts Software
HEALTHY COMMUNITIES INTERN
Chi Saint Joseph Health
01.2019 - 05.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
CUSTOMER SERVICE REPRESENTATIVE
EAGLE FINANCE
08.2017 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Break down files into an organized manner for the collection of personal data per customer.
- Navigate CREDEX software.
- Take payments via various forms (i.e. check, credit, cash into software system).
- Work with legal documents and the process of title work.
- Organize files and documents in appropriate fashion.
- Close loans and deal directly with the customer to satisfy their needs.
Education
Masters of Public Health - Public Health
INDIANA WESLEYAN UNIVERSITY
4201 S Washington St, Marion, IN 4695312-2021
BACHELOR OF HEALTH PROMOTION - HEALTH PROMOTION, MINOR IN PSYCHOLOGY
Morehead State University
150 University Blvd, Morehead, KY 4035105-2019
Skills
- Data Analytics
- Project Coordination
- Customer Segmentation
- Scenario Planning
- Leadership Skills
- Organization Skills
- Strategic Planning
- Creative Thinking
- Client Relationship Management
- Strategic Networking
- Relationship Building
- Data Entry
Timeline
SOCIAL DETERMINANTS OF HEALTH COMMUNITY STRATEGIST
Aetna Medicaid
11.2022 - 10.2024
COMMUNITY HEALTH WORKER
Chi Saint Joseph Health
05.2019 - 10.2022
HEALTHY COMMUNITIES INTERN
Chi Saint Joseph Health
01.2019 - 05.2019
CUSTOMER SERVICE REPRESENTATIVE
EAGLE FINANCE
08.2017 - 05.2019
Masters of Public Health - Public Health
INDIANA WESLEYAN UNIVERSITY
BACHELOR OF HEALTH PROMOTION - HEALTH PROMOTION, MINOR IN PSYCHOLOGY
Morehead State University
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