Emilee Johnson
Galena
Summary
Dynamic professional with a strong background in research and customer service, notably at the University of Toronto. Proven expertise in data analysis and critical thinking, enhancing project outcomes. Recognized for exceptional teamwork and attention to detail, consistently delivering actionable insights and improving guest experiences in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sandbox Researcher
University Of Toronto, St. George Campus
01.2025 - 05.2025
- Conducted comprehensive literature reviews to inform research projects and support hypotheses development.
- Collaborated with cross-functional teams to design and implement research methodologies.
- Developed detailed reports summarizing research results and presenting actionable insights.
Restaurant Hostess
Bar Mercurio
02.2025 - 04.2025
- Greeted guests warmly, ensuring a positive first impression and optimal customer experience.
- Managed reservations efficiently, optimizing table turnover and guest satisfaction.
- Coordinated seating arrangements, balancing customer flow during peak hours.
- Handled guest inquiries and concerns with professionalism, enhancing service quality.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Student Facilitator (Informal Study Groups)
University of Toronto
08.2021 - 04.2025
- Organized and led weekly peer-led study sessions for other students in social sciences courses
- Created practice materials and coordinated group discussions to reinforce academic concepts
- Fostered a collaborative learning environment that improved class participation and exam outcomes
Events Coordinator
University Of Toronto, St. George Campus
08.2021 - 04.2022
- Coordinated logistics for events, ensuring timely delivery of materials and services.
- Supported event planning by managing schedules, timelines, and guest lists efficiently.
- Collaborated with team members to develop creative themes and concepts for events.
- Maintained detailed records of event expenses and budgets for future reference.
Associate
Panera Bread
04.2021 - 01.2022
- Consistently recognized as a top-performing team member for exceptional speed, accuracy, and customer satisfaction
- Maintained a positive, solutions-focused attitude in a high-volume, fast-paced environment
- Trained new employees, demonstrating strong leadership and reliability
- Took initiative to improve workflow efficiency and enhance guest experience
Team Member
Krispy Kreme
03.2019 - 08.2020
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Assisted in training new team members, fostering a supportive onboarding process.
- Maintained cleanliness and organization of work areas to comply with safety standards.
Team Member/Shift Manager
Firehouse Subs
03.2018 - 09.2018
- Provided exceptional customer service, resolving inquiries promptly to enhance overall guest experience and satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Honours Bachelor of Science - Major in Sociology And Major in Psychology
University of Toronto
Toronto, Ontario, Canada06-2025
Skills
- Team collaboration
- MS office
- R programming
- Data collection and organization
- Critical thinking
- Data analysis
- Interpreting results
- Research planning
- Documentation and reporting
- Surveys and interviews
- Attention to detail
- Qualitative and quantitative research
Timeline
Restaurant Hostess
Bar Mercurio
02.2025 - 04.2025
Sandbox Researcher
University Of Toronto, St. George Campus
01.2025 - 05.2025
Student Facilitator (Informal Study Groups)
University of Toronto
08.2021 - 04.2025
Events Coordinator
University Of Toronto, St. George Campus
08.2021 - 04.2022
Associate
Panera Bread
04.2021 - 01.2022
Team Member
Krispy Kreme
03.2019 - 08.2020
Team Member/Shift Manager
Firehouse Subs
03.2018 - 09.2018
Honours Bachelor of Science - Major in Sociology And Major in Psychology
University of Toronto
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