Darien Buchanan

Help build out all new functions and have more oversight of these processes. On a day to day this candidate will setting up SLI's and SLO's and gathering & monitoring to put this information into a dashboard and reporting SLOs to key stakeholders. they will also be building out CI/CD templates and then relay that to the engineering team.

Application and System Monitoring:

Observability (Datadog):

-PagerDuty integration and maintenance.

-Migrating monitoring from Pingdom, New Relic and Sentry

-Created Dashboards for apm services/various was cloud and on-prem infrastructure/synthetic checks

-Created custom checks for Raid Wear Level for our mysql hosts

-Created observer ability, ie: alerts and dashboards for aws serverless services (lambda)

-Created S3 bucket, Glue tables, Work Group & Database for Fastly CDN Access Log streaming

-Implemented Datadog Synthetic check SLO’s for proof of concept

SRE Standards and Processes:

-Created Incident Management Process which includes registration (Jira) Communication (slack to appropriate parties), Diagnosis, Resolution, Incident Closure, Post Mortem process

-Created Post Mortem process, template and guidelines

-Created workflow for internal team to manually create PagerDuty incidents via slack using slack/PagerDuty integration.

-Updated PagerDuty Services to receive Datadog alerts (also updated service and created Event rules for Dynamic notifications based on alert severity to reduce red blindness)

-SRE Best Practices like Team Charter, Incident management process, Production Readiness checklist, etc…

Operations:

-Release Captain periodically (GitHub)

-Incident Management On-Call which includes triage, notifications, documentation, diagnosis and resolution.

-Implemented TLS encryption at rest and in flight for our Fastly CDN services to our was VPC and On-Prem.

-Various Certificate renewals

-Created aws cloudfront distributions for static S3 Bucket websites.

Scrum Master for many teams including my own SRE team

Educated organization by encouraging Agile and Scrum best practices.

Containerized Highly Available HashiCorp Vault architecture for credential management.

Created POC for containerizing a SNOW Midserver using docker

Created appropriate alerting & monitoring (zabbix) and incident management for our SNOW VM provisioning workflow. Created alerts that triggered pagerDuty which routed to appropriate on-call which would then use our Zabbix custom Dashboard and runbook to resolve the incident.

PagerDuty integration and maintenance.

Scrum Master for small SRE Team

Iaas / paas - AWX (Ansible) to configure the VM's (deploy splunk agent, deploy trend agent and AD Join) after another team completed building VM's triggered by a SNOW workflow which triggered automation in vCenter (to provision VM)

Developed SLO & SLI process for critical services. Using New Relic and mostly Splunk we created a scalable process that recorded RED metrics for previously identified key transactions for the top 4 critical services.

• Produced and maintained consistent technical documentation.
• Proposed development and testing improvements to positively impact usability, function and performance.

• PagerDuty integration and maintenance.
• Provided monitoring and alerting for new micro services eCommerce site using various tools (New Relic, Sumo, GCP Stackdriver, Runscope, CA UIM)
• Automated and implemented default New Relic Alert Policies and Dashboards for our CI Pipeline
• New Relic - Created Dashboards, Alert Policies for a variety of applications. Automation of default alert policies & dashboards (python)
• Runscope - Created various API alerting/monitors/dashboards via NR for the eCommerce sites critical APIs
• CA UIM - Created Dashboards, Alert Policies for a variety of applications
• CA Spectrum - Discovered and created alerting for a variety of applications
• GCP Stackdriver - Created Dashboards, Alert Policies for a variety of applications
• Instrumented 3rd party credit monitoring system for BBB's physical store credit transactions (required project management, configuration of Windows servers, configuration of high availability topology, network TAPS (yikes!!!), compliance with ISO 8583 standards, etc...)
• Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
• Versed in complete software life cycle from preliminary needs analysis to enterprise-wide deployment and support
• Automated a series of Selenium (java) smoke tests for our CI Pipeline
• Also was an Admin for Google Analytics, Runscope and New Relic

• On team of four that created over 130+ multi-step automated tests (using a Page Object Model) that was adjusted to run on 3 different sites on Chrome, IE, Windows, Android and iOS mobile devices.
• Functional automation developer for Bed Bath & Beyond, Buy Buy Baby and Canada Web Sites via Selenium (previously Rational Functional Tester)
• Created accurate and efficient test scripts in Selenium to manage automated testing of certain products and features
• Performance automation developer for various internal systems via Rational Performance Tester
• Determined server operating limits by conducting load tests
• Debugged code and located root causes of problems by reviewing configuration files and logs
• Completed in-depth functional web testing on Windows, Android and iOS mobile devices

• Lead QA Analyst for Buying Office to Field
• Responsible for QA efforts relating to launch of a new ATG BBBY, buybuyBaby & BBBCanada Websites, Mobil Web & Applications
• Responsible for QA efforts relating to launch of a Canadian Stores
• Responsible for QA efforts relating to suite of Planning System Applications
• Responsible for QA efforts relating to product acquisition, validation and forecasting for all BBBY, buybuyBaby, BBBY Canada, Harmon and CTS stores
• Validation of product forecasting calculations, defect management
• Net Testing, Web Testing (Bed Bath & Beyond intranet and internet sites), Flash Testing (Bridal Tool Kit Web Application)
• Web 2.0-2.1 Testing: ATG – BBBY, Baby, BBBY Canada Web, DS order processing, Warehouse fulfillment

• Key projects: Texas Parent Student Study Guide Web, Florida Parent Student Web, New York State Integrated Reports Web
• Defect Management via Test Director (Mercury product)
• Client Server Testing, Web Testing, Report Testing, Data Integrity Testing, Automated Testing

• Defect Management via Track Record (Compuware product)
• Automated Testing via Test Partner (Compuware product)
• Responsible for QA efforts relating to the Bed Bath & Beyond Bridal Tool Kit
• Responsible for QA efforts relating to Demand Forecasting Management tool
• Client Server Testing, Web Testing (Bed Bath & Beyond Registration and Store Finder Web Pages), Flash Testing (Bridal Tool Kit Web Application)

• Software quality assurance lead for the Kaptest website
• Managed weekly software releases and defect management
• Client Server testing, Web Testing (Kaptest Website), Flash Testing (Kaptest Website, Various Kaptest products)

• Strict adherence to the Software Development Life Cycle & Capability Maturity Model (level 3) guidelines
• Involved in all aspects of the Waterfall & V-Model methods of software development from a quality assurance perspective
• Decreased testing efforts by 30% through developing a TAPS (Tandem System) automated regression test that previously required manual testing and around the clock support
• Developed automated SQL validation test scripts for the conversion of eight highly complex financial pricing & billing systems into one new Multi-currency DB2 Mainframe system - this effort decreased data validation time by 70 %
• Client Server and Web Test Automation via Rational Robot (Visual Basic)