Emilee Jones
Poquoson,VA
Summary
Hardworking professional experienced in meeting needs, improving processes and exceeding requirements in team environments. Proven skillsets in communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Embodies the Langley core value of Continuous Learner by seeking the most accurate information, asking thought-out questions, and going great lengths to ensure the best solution has been discovered.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Langley Federal Credit Union
03.2023 - Current
- Collaborated with other departments within the credit union to resolve complex issues efficiently, ensuring seamless service delivery to members.
- Conducted weekly team huddles to motivate team members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Implemented process improvements to increase productivity.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved member experience.
- Monitored daily branch activities, quickly identifying areas requiring improvement to maintain operational excellence.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Senior Financial Service Representative
Langley Federal Credit Union
10.2022 - 03.2023
- Analyzed member's current and future financial needs, producing beneficial product recommendations.
- Opened & Closed branches
- Performed Monthly Audits
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Built strong relationships with members through positive attitude and attentive response.
- Conducted training and mentored new reps to promote productivity, accuracy and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Participated in cross-functional team-building activities.
Financial Service Representative
Langley Federal Credit Union
03.2022 - 11.2022
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Discussed financial options with clients and provided informed suggestions.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Senior Teller
Langley Federal Credit Union
12.2021 - 03.2022
- Boosted branch sales performance with proactive cross-selling of CU products and services to meet individual member needs.
- Assisted members in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
- Reduced discrepancies in vault balances by conducting thorough audits and implementing strict monitoring protocols.
Teller
Langley Federal Credit Union
09.2021 - 12.2021
Assistant General Manager
Chick-fil-A
07.2020 - 09.2021
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Recruited and screened potential participants.
- Generated profit and loss statements and financial overviews of store.
Operations Manager
Chick-fil-A
04.2019 - 07.2020
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Conducted comprehensive productivity assessments to pinpoint inefficiencies and provide data-driven recommendations for improvement.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Team/Scheduling Manager
Chick-fil-A
04.2018 - 04.2019
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Collected and studied labor productivity data to ensure proper productivity levels were met.
- Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Crew Leader
Chick-fil-A
12.2017 - 04.2018
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Team Member
Chick-fil-A
08.2017 - 12.2017
Education
Bachelor of Science - Business Management
Old Dominion University
Norfolk, VA08.2024
Associate of Science - Business Administration
Thomas Nelson Community College
Hampton, VA05.2020
Skills
- Problem Solving
- Task Prioritization
- Verbal and Written Communication
- Superb Time Management Skills
- Team Leadership
- Decision Making
- Business Development
- Strong Interpersonal Skills
- Recruiting and Interviewing
- Business process improvement
- KPI Tracking
- Strategic Planning
- Gap analysis
- Forecasting and planning
Timeline
Assistant Branch Manager
Langley Federal Credit Union
03.2023 - Current
Senior Financial Service Representative
Langley Federal Credit Union
10.2022 - 03.2023
Financial Service Representative
Langley Federal Credit Union
03.2022 - 11.2022
Senior Teller
Langley Federal Credit Union
12.2021 - 03.2022
Teller
Langley Federal Credit Union
09.2021 - 12.2021
Assistant General Manager
Chick-fil-A
07.2020 - 09.2021
Operations Manager
Chick-fil-A
04.2019 - 07.2020
Team/Scheduling Manager
Chick-fil-A
04.2018 - 04.2019
Crew Leader
Chick-fil-A
12.2017 - 04.2018
Team Member
Chick-fil-A
08.2017 - 12.2017
Bachelor of Science - Business Management
Old Dominion University
Associate of Science - Business Administration
Thomas Nelson Community College
Similar Profiles
James BeckettJames Beckett
Desktop Support Technician at Langley Federal Credit UnionDesktop Support Technician at Langley Federal Credit Union
Tasha BushTasha Bush
Financial Services Representative at Langley Federal Credit UnionFinancial Services Representative at Langley Federal Credit Union
Natalie VegaNatalie Vega
Financial Service Representative at Langley Federal Credit UnionFinancial Service Representative at Langley Federal Credit Union