Emilee Messmer
Elmira,NY
Summary
Organized and detail-oriented Supervised Visitation Facilitator with experience as a Correctional Officer, seeking a new position as a Probation Officer. Having completed Basic Academy for Corrections, certified as a NYS Peace Officer, and certified in CPR/AED & Naloxone training. Experience in case management as well as working with incarcerated individuals and writing reports. Works individually with families to provide court-appointed, non-biased resources.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervised Visitation Coordinator
Horseheads Family Resource Center
07.2023 - Current
- Monitors safe parent/child contact during court appointed visitations and transitions between parents
- Provides neutral, non-biased, documentation and notes for court personnel and families.
- Coordinates scheduling visits, onboarding interviews, and new client inquiries
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Recommends and develops strategies to reduce and prevent family conflict.
- Assists families in navigating social services system, including accessing resources, court ordered programs, and connecting with other family support services.
Corrections Officer
Chemung County Sheriff’s Office
05.2022 - 07.2023
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised u inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Authored detailed incident reports and routine shift logs for management on violations and discrepancies.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assignments.
- Responded to incidents and rendered emergency first aid, summoned for assistance.
Server
Red Lobster
08.2020 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Consistently scored over 98% customer satisfaction rate on weekly guest surveys.
Education
Bachelors Of Arts - Psychology
Alfred University
Alfred, NY05.2022
Associate In Applied Science - Criminal Justice
Corning Community College
Corning, NY05.2022
Associate In Science - Humanities & Social Sciences
Corning Community College
Corning, NY05.2020
Skills
- Disciplined Time Management
- Efficient Organizational Skills
- Emergency Management
- Behavioral Observations
- De-Escalating Conflicts
- Conflict Resolution Skills
- Case Management
- Reliability and Punctuality
Certification
- First Aid/CPR and Narcan Certified
- NYS Basic Peace Officer Training
- Basic Academy for Corrections
Timeline
Supervised Visitation Coordinator
Horseheads Family Resource Center
07.2023 - Current
Corrections Officer
Chemung County Sheriff’s Office
05.2022 - 07.2023
Server
Red Lobster
08.2020 - 05.2022
Bachelors Of Arts - Psychology
Alfred University
Associate In Applied Science - Criminal Justice
Corning Community College
Associate In Science - Humanities & Social Sciences
Corning Community College
Similar Profiles
Daliana C GarciaDaliana C Garcia
Intern at Family Works Family Resource Center And Food BankIntern at Family Works Family Resource Center And Food Bank
Kamile KasperbauerKamile Kasperbauer
Direct Service Professional at Family Resource CenterDirect Service Professional at Family Resource Center
Anthony GroothoffAnthony Groothoff
Client Service Coordinator at Family Resource CenterClient Service Coordinator at Family Resource Center
Evan GarvinEvan Garvin
Sales Associate/Stocker at True Value HardwareSales Associate/Stocker at True Value Hardware
Patricia TomlinsonPatricia Tomlinson
Assistant Retail Store Manager at Family DollarAssistant Retail Store Manager at Family Dollar