Emilee Miller
Hickory,NC
Summary
I am seeking a position that utilizes my degree in criminal justice, along with the knowledge and skills I have gained through my military experience. I aim to find a role that not only enhances my expertise in the criminal justice field but also contributes positively to an employer. I bring experience in customer service, security, and military police duties, and I am committed to continuing my professional growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PFM AR Administrator
Inmar Intelligence
01.2022 - Current
- Research and resolve missing remittances by retrieving data from carrier online portals or collaborating with internal teams
- Work collaboratively with various teams and departments across Inmar to provide excellent service to customers
- Analyze internal transaction settlements, including trend analysis, to enhance efficiency in turnaround times
- Employ diplomatic problem-resolution strategies
- Maintain an intermediate level of proficiency in Microsoft Office
- Have experience with reconciliation systems, including AS400, Pharmacy Management Network, and external customer platforms
- Conduct pharmacy accounts receivable reconciliation
- Manually input remittance information into the system
- Meet company requirements and escalate issues within specified deadlines, ensuring client satisfaction remains a top priority
- Hold HIPAA certification
- Possess cybersecurity awareness certification
Security Forces Officer
U.S. Air Force
05.2014 - 08.2017
- Inspect vehicles
- Perform law enforcement duties, including the use of force, missile security, and controlled entry
- Conduct and review incident reports
- Perform ID checks at the gate and in authorized areas
- Conduct equipment checks
- Perform pat-down searches when necessary
- Notify supervisors or other appropriate personnel of security breaches
- Challenge suspicious individuals by requesting their badges and inquiring about their business in specific areas
- Investigate criminal and fraudulent activities
- Prevent unauthorized individuals from entering restricted areas
- Patrol work areas to detect any suspicious items
- Patrol the base and perimeter to ensure safety
- Contact supervisors regarding urgent security issues, using phones or two-way radios
- Maintain surveillance of individuals or establishments
- Handle and maintain qualifications for various weapon systems
- Log equipment and create spreadsheets using Microsoft Excel
- Serve as the Assistant Non-Commissioned Officer in Charge (ANCOIC) of the Armory
Caregiver
ResCare
08.2012 - 05.2014
- Responsible for caring for mentally handicapped patients in their homes
- Ensured the safety of both patients and staff
- Administered medications as prescribed
- Performed light housekeeping duties
- Provided transportation to medical appointments
- Ensured that all staff maintained a safe environment
- Reported any suspicious activities
- Notified emergency contacts in case of emergencies
- Maintained CPR and First Aid certifications
Waitress
Angelo's Pizzeria
05.2010 - 08.2012
- Answer phone calls
- Take orders at tables and online
- Train new servers
- Maintain a professional appearance and attitude
- Provide excellent customer service
- Perform cleaning duties, assist with food preparation, and engage in all customer interactions
- Stay self-motivated and keep busy during slow business hours
- Work independently and be responsible for closing the restaurant
Cashier
JCPenney
12.2010 - 08.2011
- Responsible for handling cash and credit card transactions, including finalizing cash at the end of shifts and closing out all account transactions
- Requires specialized knowledge for certain departments
- Train new employees in a safe and professional work environment
- Maintain professionalism with customers in all situations
- Perform duties such as cleaning, organizing, and engaging in customer interactions
- Utilize computer programs to track products within the department
- Greeted customers entering the store and responded promptly to customer needs.
Education
Bachelor of Science - Criminal Justice
Brandman University
Lacey, WA08.2020
Master of Science - Criminal Justice
Purdue Global University
West Layfette, INSkills
- Troubleshooting and diagnosis
- Recordkeeping and file management
- Reporting and documentation
- Resourceful and analytical
- Team collaboration
- Surveillance operations
- Investigation documentation
- Crisis management
Certification
- Certificate in FEMA Incident Command System, Emergency Management Institute, 02/01/21
- Military Police- Annual Combative Training, U.S. Air Force, San Antonio, TX, Minot, ND, 10/01/13, 08/01/17
- Prior CPR/First Aid Qualified, U.S. Air Force, Minot, ND, 11/01/14
- Completion of Basic Military Training and Security Forces Apprentice Course, U.S. Air Force, San Antonio, TX, 05/01/14, 11/01/14
Timeline
PFM AR Administrator
Inmar Intelligence
01.2022 - Current
Security Forces Officer
U.S. Air Force
05.2014 - 08.2017
Caregiver
ResCare
08.2012 - 05.2014
Cashier
JCPenney
12.2010 - 08.2011
Waitress
Angelo's Pizzeria
05.2010 - 08.2012
- Certificate in FEMA Incident Command System, Emergency Management Institute, 02/01/21
- Military Police- Annual Combative Training, U.S. Air Force, San Antonio, TX, Minot, ND, 10/01/13, 08/01/17
- Prior CPR/First Aid Qualified, U.S. Air Force, Minot, ND, 11/01/14
- Completion of Basic Military Training and Security Forces Apprentice Course, U.S. Air Force, San Antonio, TX, 05/01/14, 11/01/14
Bachelor of Science - Criminal Justice
Brandman University
Master of Science - Criminal Justice
Purdue Global University
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