Emilee Robinson
Fort Worth,Texas
Summary
Experienced hospitality professional with a successful history as a dedicated Front Desk Supervisor. Known for exceptional service, upselling, and ensuring guest satisfaction. Skilled at multitasking, problem-solving, and maintaining positive guest and team relationships.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Hotel Vin
01.2024 - Current
- Greeted guests with a warm and welcoming attitude, providing assistance with check-in and check-out procedures.
- Managed reservations and room assignments, ensuring accuracy and efficiency in booking processes.
- Answered phone calls and inquiries promptly and professionally, providing information about hotel services, amenities, and local attractions.
- Addressed guest concerns and requests in a timely and courteous manner, resolving issues to ensure guest satisfaction.
- Processed payments, handled cash transactions, and balanced daily cash drawers accurately.
- Maintained cleanliness and organization of the front desk area, including stocking supplies and keeping records up to date.
- Directed and supervised a team of 5 employees in daily operations.
Server
Texas Roadhouse
02.2023 - 01.2024
- Dedicated Texas Roadhouse server with a proven track record of delivering exceptional dining experiences to guests.
- Highly skilled in menu knowledge, customer service, and upselling, committed to ensuring guest satisfaction and contributing to the restaurant's success.
- Skilled at multitasking in a fast-paced environment, maintaining a welcoming atmosphere, and collaborating effectively with team members.
Server
Outback Steakhouse
12.2022 - 01.2023
Crew Member
Raising Cane's
05.2022 - 01.2023
Front Desk Agent
The Saguaro Scottsdale
09.2021 - 11.2022
Front Desk Agent
The Scottsdale Villa Mirage
11.2020 - 12.2021
Server/Hostess
Denny's
10.2018 - 03.2020
Education
High School -
Student's Choice High School
Tempe, AZ03.2020
Skills
- Guest Relations
- Multitasking Abilities
- Team member support
- Food safety and hygiene practices
- Cash handling and billing accuracy
- Exceptional customer service
- communication skills
- Conflict resolution and diplomacy
- Microsoft Office
- Guest Engagement
Timeline
Front Desk Supervisor
Hotel Vin
01.2024 - Current
Server
Texas Roadhouse
02.2023 - 01.2024
Server
Outback Steakhouse
12.2022 - 01.2023
Crew Member
Raising Cane's
05.2022 - 01.2023
Front Desk Agent
The Saguaro Scottsdale
09.2021 - 11.2022
Front Desk Agent
The Scottsdale Villa Mirage
11.2020 - 12.2021
Server/Hostess
Denny's
10.2018 - 03.2020
High School -
Student's Choice High School
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