Emiley James
Columbia,SC
Summary
Hospitality professional with 4 years of experience in customer service and restaurant operations. Expertise in creating welcoming environments and managing guest relations. Proficient in phone etiquette and reservation management, ensuring seamless dining experiences. Currently pursuing a bachelor's degree in public health to enhance knowledge in health-related customer service practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer
Gamecock Community Shop
COLUMBIA, SC
02.2026 - Current
- Trained new volunteers on operational procedures and customer service standards.
- Promoted store initiatives and engaged local shoppers through participation in community events.
- Prepared, set up, and broke down community and public events to ensure smooth operations.
- Assisted customers in finding items and providing product information.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Maintained store cleanliness and orderliness in collaboration with team members.
Hostess
Blue Fin Restuarant and Bar
Columbia, South Carolina
11.2021 - Current
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed reservation system to optimize guest seating and dining flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved guest inquiries and seating concerns to enhance overall dining experience.
- Utilized strong interpersonal skills to build rapport and ensure customer satisfaction.
- Accommodated guests with children and special needs to ensure a welcoming and comfortable dining environment.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Maintained cleanliness in dining area to enhance guest experience.
Education
Bachelor of Science - Public Health
University of South Carolina
Columbia, SC05-2026
Skills
- Community outreach
- Event planning
- Project management
- Data analysis
- Customer service
- Team collaboration
- Public speaking
- Written communication
Certification
- Basic Life Support/BLS- Red Cross
Timeline
Volunteer
Gamecock Community Shop
02.2026 - Current
Hostess
Blue Fin Restuarant and Bar
11.2021 - Current
Bachelor of Science - Public Health
University of South Carolina