Emilia Acosta Maldonado
Summary
Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. High-performance offering extensive experience working with diverse client base and delivering exceptional results. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
ASSOCIATE BANKER ME
JPMorgan Chase
Plainview, New York
10.2023 - Current
- Established strong relationships with customers to increase customer loyalty.
- Ensured compliance with banking regulations and procedures in daily operations.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Assisted customers with account opening and maintenance.
- Assisted in training new employees as needed.
- Completed daily cash balancing and operated ATMs.
- Modified, opened and closed customer accounts.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Participated in team meetings to discuss performance metrics and strategies for improvement.
ACCESS SERVICE REPRESENTATIVE
Northwell Health
Lake Success, NY
11.2021 - 04.2023
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Verified demographics and insurance information to register patients in computer system.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Education
Bachelor of Science - Business Management
SUNY, Farmingdale
Farmingdale, NY 09.2018 - 05.2022
Skills
- People skills
- Check processing
- Prioritizing clients
- Organization
- Customer service
- Multi-line phone systems
- Team collaboration
- Office equipment maintenance
- Know your customer
- Appointment scheduling
- Teller background
Languages
- English
- Spanish
Timeline
ASSOCIATE BANKER ME
JPMorgan Chase
10.2023 - Current
ACCESS SERVICE REPRESENTATIVE
Northwell Health
11.2021 - 04.2023
Bachelor of Science - Business Management
SUNY, Farmingdale
09.2018 - 05.2022