Emilia Berklovich
Portland,OR
Summary
Dynamic case management professional with extensive experience in social services programs, recognized for effective collaboration with multidisciplinary teams while navigating complex challenges. Expertise in client assessment, resource coordination, and crisis intervention ensures tailored support that meets individual needs. Committed to fostering meaningful change and driving organizational success through strategic initiatives and compassionate service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Workforce Specialist
Immigrant Refugee Community Organization
03.2025 - Current
- Supported an average caseload of 15 refugee and immigrant clients monthly, providing individualized career counseling, job readiness training, and job placement services.
- Collaborated with interpreters and multilingual staff to ensure linguistically and culturally appropriate servies for clients speaking over 30 languages.
- Delivered outreach to a wide variety of local businesses, building long term employer partnerships and expanding job opportunities for immigrant and refugee job seekers.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Maintained accurate case documentation in compliance with federal and state refugee program requirements, achieving 100% audit compliance.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
Certified Behavioral Therapist
Center For Autism and Related Disorders
10.2023 - 08.2024
- Conducted 1:1 ABA therapy sessions in clinic and community settings, implementing individualized treatment plans for clients age 4-18.
- Reduced challenging behaviors through consistent implementation of Behavior Intervention Plans (BIPs).
- Facilitated acquisition of communication, social, daily living, and motor skills through structured teaching sessions and data-driven reinforcement strategies.
- Maintained detailed session documentation of client progress and behaviors, communicating updates regularly to supervisory staff and parents.
- Taught verbal speech and facilitated use of AAC (Augmentative and Alternative Communication) devices
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
Receptionist
ShelterCare
07.2021 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided support to homeless individuals with severe and persistent mental health illnesses, practicing conflict resolution and de-escalation techniques.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a clean and inviting lobby to enhance client comfort and safety.
- Managed rent payments through written checks and electronic transactions.
- Processed incoming and outgoing mail and distributing throughout the office and managing applications.
- Utilized MS Office extensively for data management and analysis.
Education
Bachelor's Degree - General Social Science: Crime, Law, And Society
University of Oregon
Eugene, ORHigh School Diploma -
Franklin High School
Portland, ORSkills
- Career pathing
- Data collection & analysis
- Crisis management
- Trauma-informed care
- Resource navigation
- Problem-solving
Certification
- Assaultive Behavior Management
- CPI Nonviolent Crisis Intervention
- Food Handlers Card
Timeline
Workforce Specialist
Immigrant Refugee Community Organization
03.2025 - Current
Certified Behavioral Therapist
Center For Autism and Related Disorders
10.2023 - 08.2024
Receptionist
ShelterCare
07.2021 - 07.2023
Bachelor's Degree - General Social Science: Crime, Law, And Society
University of Oregon
High School Diploma -
Franklin High School
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