Emilia Gerwitz
Lakewood
Summary
Dynamic professional with experience at Cleveland Clinic, skilled in enhancing workflows and fostering teamwork. Proven ability to engage customers and build relationships, complemented by strong cash handling expertise. Committed to maintaining high standards of service and safety, while developing effective training materials to support team growth.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Handles Homemade Ice Cream
04.2023 - Current
- Provided friendly customer service in fast-paced ice cream shop environment.
- Learned various ice cream flavors and toppings to assist customers effectively.
- Maintained cleanliness of serving area and equipment following health standards.
- Handled cash register transactions accurately and efficiently.
Head Volleyball Coach
Lakewood Catholic Academy
08.2023 - 10.2024
- Developed and implemented training programs to enhance player skills and team performance.
- Fostered a positive team environment, promoting collaboration and sportsmanship among athletes.
- Analyzed game footage to identify strategies for improvement and competitor weaknesses.
- Organized and conducted practice sessions, ensuring effective time management and skill development.
Intern
Cleveland Clinic
05.2024 - 09.2024
- Assisted in project management by coordinating schedules and resources across teams.
- Conducted research and analysis to support strategic initiatives and decision-making processes.
- Developed training materials to onboard new interns, enhancing their learning experience.
- Collaborated with cross-functional teams to streamline communication and improve workflow efficiency.
Lifeguard
Rocky River Recreation Center
04.2022 - 08.2022
- Monitored pool activities to ensure safety and compliance with health regulations.
- Administered first aid and CPR in emergency situations, maintaining composure under pressure.
- Conducted routine inspections of pool facilities to identify maintenance needs and safety hazards.
- Provided guidance and instruction to patrons on water safety protocols and proper swim techniques.
Tutor
Lakewood Catholic Academy
08.2024 - 06.2025
- Developed personalized lesson plans to enhance student understanding and engagement.
- Facilitated small group sessions to reinforce classroom learning and promote collaboration.
- Monitored student progress through assessments and provided targeted feedback for improvement.
- Implemented innovative teaching strategies to accommodate diverse learning styles and needs.
Education
High School Diploma -
Miami University
Oxford, Ohio, OH05-2029
Skills
- Teamwork
- Customer engagement
- Patience and empathy
- Customer service
- Cleaning and organization
- Relationship building
- Order taking
- Cash handling
Timeline
Tutor
Lakewood Catholic Academy
08.2024 - 06.2025
Intern
Cleveland Clinic
05.2024 - 09.2024
Head Volleyball Coach
Lakewood Catholic Academy
08.2023 - 10.2024
Ice Cream Server
Handles Homemade Ice Cream
04.2023 - Current
Lifeguard
Rocky River Recreation Center
04.2022 - 08.2022
High School Diploma -
Miami University