Emilia Ortega
Boston,MA
Summary
Experienced with providing comprehensive administrative and legal support in dynamic environment. Utilizes strong organizational and communication skills to ensure efficient office operations. Track record of successfully managing schedules, preparing documents, and maintaining client relationships.
Overview
14
14
years of professional experience
Work History
Senior Practice Assistant
Brigham & Womens' Hospital Watkins Clinic
10.2022 - 04.2023
- Performed duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Act as a super use for scheduling, registration, and billing systems. Provide training adn assistance to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
- Greet and assists patients when they check in and out of the clinic in a professional manner.
- Obtain or reviews their demographics and fiscal information
- Prepared necessary documentation for scheduled patient appointments
- Answer patients' telephone calls, correctly processing information or answering questions or solving problems.
- Scheduled all appointments including ancillary testing
- Maintained reception area , ensuring cleanliness and organization.
- Performed other duties and tasks as requested by supervisors to ensure the efficient overall performance of the facility, maintaining flexibility regarding the occasional need for the staff coverage in other areas of the facility.
Medical Administrative Assistant II
Massachusetts Eye & Ear Main Campus
11.2021 - 10.2022
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Scheduled CT Scan, Ultrasounds, FNA's and surgeries for patients.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed physician calendar, scheduling patient appointment management, billing and administrative tasks to streamline workflow.
- Compiled physical and digital documents, charts and reports.
- Monitored shared email in-boxes and quickly addressed inquiries and concerns.
- Directed patient flow during practice hours, minimizing patient wait time.
Medical Administrative Assistant I
Massachusetts Eye & Ear Main Campus
02.2021 - 11.2021
- Assistant to Dr. Jenny Chen Otolaryngology-ENT
- Assistant to Dr. Rahmatullah Rahmati Director of Sialendoscopy
- Assign providers to referrals placed in workque
- Utilize EPIC to manage providers schedule
- Directed patient flow during practice hours, minimizing patient wait time
- Monitored shared email in-boxes and quickly addressed inquiries and concerns
- Scheduled appointments, accounting for for physician availability and optimal patient loads
- Reached out to patients day before scheduled appointments to confirm times and instructions
- Answered phone calls to provide assistance, information and medical personnel access
Administrative Assistant
Paris Street Gallery
03.2009 - 11.2019
- Organized events, workshops, art shows, etc...
- Promoted events on social media sites
- Supervised PSG team and bar
- Kept PSG team motivated
- Communicated with PSG team effectively
Education
Associates of Science Human Services - Human Services
Urban College of Boston
Boston, MA06.2017
Certificate - Medical Terminology
DeVry University
Downers Grove, IL05.2021
Skills
- Multi-Line Phone Operations
- Charting and Clinical Documentation
- Medical Recordkeeping
- Detail-Oriented
- Customer Service
- EPIC System
- Administrative Support
- Organization and Time Management
- Appointment Scheduling
- Medical Charting
- Patient Scheduling
- Prioritizing Patients
- HIPAA Compliance
- Scheduling Test and Procedures
- File management
- Workflow optimization
Languages
Spanish
Professional Working
Timeline
Senior Practice Assistant
Brigham & Womens' Hospital Watkins Clinic
10.2022 - 04.2023
Medical Administrative Assistant II
Massachusetts Eye & Ear Main Campus
11.2021 - 10.2022
Medical Administrative Assistant I
Massachusetts Eye & Ear Main Campus
02.2021 - 11.2021
Administrative Assistant
Paris Street Gallery
03.2009 - 11.2019
Certificate - Medical Terminology
DeVry University
Associates of Science Human Services - Human Services
Urban College of Boston
Similar Profiles
Bryce WilsonBryce Wilson
Registered Nurse, Primary Care at Brigham And Womens HospitalRegistered Nurse, Primary Care at Brigham And Womens Hospital
Nancy VaughanNancy Vaughan
Postpartum Registered Nurse at Brigham And Womens Hospital -Postpartum Registered Nurse at Brigham And Womens Hospital -
Meghan MoronoMeghan Morono
Travel Nurse, Emergency Department at Brigham and Womens Hospital- FaulknerTravel Nurse, Emergency Department at Brigham and Womens Hospital- Faulkner
Ninkanok PoothongNinkanok Poothong
Application Consultant (Intern) at Quickerp ThailandApplication Consultant (Intern) at Quickerp Thailand
Ty StubbsTy Stubbs
Director of Operations at Hilton Boston WoburnDirector of Operations at Hilton Boston Woburn