Emilia Serrano
Phoenix,USA
Summary
Results-driven Vitamins and Beauty Manager specializing in inventory optimization and customer service enhancement. Expertise in data analysis and market research supports strategic sales initiatives and operational streamlining. Cultivates teamwork to boost promotional effectiveness and improve customer satisfaction.
Overview
10
10
years of professional experience
Work History
Vitamins & Beauty Department Manager
Sprouts Farmers Market Inc.
Chandler, Arizona
12.2025 - Current
- Managed daily operations of the vitamins and beauty department ensuring product availability.
- Coordinated daily operations of department, scheduling staff and delegating tasks to optimize workflow.
- Trained and supervised staff on customer service and product knowledge.
- Created visual merchandising displays that improved product visibility and attracted customer attention.
- Executed promotional strategies that engaged customers and drove traffic to both vitamins and beauty sections.
- Coordinated inventory management and restocking procedures for beauty products.
- Oversaw inventory control, ordering processes, and restocking of products to ensure maximum efficiency.
- Fostered relationships with vendors to maintain product quality and selection.
- Ensured compliance with health and safety regulations in the department.
- Conducted team meetings to discuss goals and improve department performance.
- Adhered to established budget parameters when making decisions regarding staffing levels or purchasing items for sale.
- Assisted customers with selecting appropriate products from the beauty department.
- Developed effective merchandising strategies to enhance product visibility and appeal.
- Conducted regular audits of vitamin displays for compliance with company standards.
Assistant Vitamins and Beauty Manager
Sprouts Farmers Market
Chandler, USA
12.2024 - 11.2025
- Managed vitamin inventory to align stock levels with customer demand, minimizing shortages and enhancing customer satisfaction.
- Created engaging product displays and optimized inventory levels while implementing promotional strategies that contributed to sales growth of vitamins.
- Developed promotional displays that effectively showcased new and seasonal vitamin products, driving increased customer interest and sales.
- Assisted customers in selecting vitamins based on individual health needs.
- Trained team members on product knowledge and customer service techniques.
- Trained staff members on proper handling, storage, and display of vitamins in accordance with company policies.
- Collaborated with suppliers to maintain quality and freshness of products.
- Conducted routine audits to ensure compliance with health and safety standards.
- Prepared detailed purchase orders outlining specific requirements for each type of vitamin ordered from vendors.
- Monitored competitors' activities related to their vitamin offerings in order to stay ahead in the market.
- Organized staff schedules to optimize coverage during peak shopping hours.
- Resolved customer inquiries and complaints related to vitamin products effectively.
- Conducted research on new vitamins and supplements to ensure quality and safety standards were met.
- Provided guidance to store managers regarding ordering quantities for each type of vitamin product.
Clinical Interventionist
AZA United
Tempe, USA
01.2024 - 12.2024
- Implemented evidence-based intervention strategies, leading to noticeable improvements in patient adherence and health outcomes.
- Conducted thorough assessments of patient needs, identifying key areas for intervention that resulted in tailored care plans and improved recovery rates.
- Worked closely with multidisciplinary teams to coordinate patient care, ensuring seamless communication and enhanced treatment efficacy.
- Developed and introduced new intervention protocols, significantly reducing recovery times and increasing patient satisfaction.
- Provided compassionate support to patients during clinical interventions, fostering trust and improving treatment engagement.
- Cultivated a warm and trusting environment for patients, enhancing comfort and promoting active participation in treatment.
Behavioral Therapist
Hopebridge
Gilbert, USA
04.2023 - 12.2023
- Implemented individualized treatment plans, leading to measurable improvements in client behavior and social skills.
- Collaborated with families and interdisciplinary teams to develop holistic strategies, improving treatment effectiveness and client outcomes.
- Monitored and assessed client progress through data analysis, facilitating targeted adjustments to therapy approaches for improved outcomes.
- Introduced creative therapy techniques that engaged clients, yielding significant improvements in communication and engagement.
- Provided compassionate care to children with behavioral challenges, fostering a trusting environment that encouraged progress.
Case Manager
Chicanos Por La Causa
Phoenix, USA
09.2021 - 06.2023
- Streamlined case management processes, leading to improved client follow-up and measurable increases in service delivery efficiency.
- Cultivated strong relationships with clients through empathetic communication, significantly increasing client satisfaction and trust.
- Analyzed client data trends to tailor services, improving program responsiveness and client outcomes.
- Coordinated with local agencies to develop support plans, strengthening community partnerships and improving resource allocation.
- Implemented a feedback system to gather client insights, driving measurable improvements in service delivery and client satisfaction.
- Enhanced community outreach initiatives, increasing client engagement and improving resource access for underserved populations.
Visual Merchandising Manager
Target
Scottsdale, USA
10.2018 - 09.2021
- Designed and implemented seasonal merchandising strategies, refreshing store aesthetics and driving substantial improvements in brand perception.
- Executed compelling visual displays that enhanced customer engagement, resulting in increased foot traffic and sales conversions.
- Implemented innovative merchandising layouts that improved product visibility and led to gains in customer engagement and sales.
- Partnered with store teams to align merchandising efforts with marketing campaigns, creating a unified brand experience that elevated customer satisfaction.
- Created immersive shopping experiences to engage customers effectively that resonate with customers and reflect current trends.
- Conducted regular audits of visual standards, ensuring compliance with corporate guidelines while maintaining a visually appealing shopping environment.
Style Team Lead
Target
Scottsdale, USA
08.2016 - 09.2018
- Led a team of stylists to enhance visual merchandising, achieving substantial improvements in customer engagement and sales.
- Streamlined the restocking process, leading to improved shelf organization and noticeable gains in sales performance.
- Worked closely with team members to coordinate promotional displays, boosting customer engagement and product visibility.
- Monitored sales trends to optimize product placement, contributing to substantial improvements in customer satisfaction and sales.
- Analyzed customer feedback to refine vitamin offerings, leading to improved product selection and enhanced customer loyalty.
- Engaged with customers to provide tailored recommendations, enhancing shopping experience and building customer relationships.
- Assisted in managing vitamin inventory, ensuring product availability and enhancing customer experience through knowledgeable service.
- Conducted regular audits of inventory and expiration dates, maintaining compliance with health regulations and minimizing product waste.
- Coordinated with cross-functional teams to execute seasonal campaigns, strengthening brand presence and driving traffic to stores.
- Implemented a new inventory management system, optimizing stock levels and reducing excess inventory, leading to improved turnover rates.
- Analyzed sales data to identify trends, informing strategic decisions that resulted in marked gains in product placement effectiveness.
Education
HS DIPLOMA - Tempe, Arizona
Tempe High School
Tempe, Arizona05-2014
Skills
- Product expertise
- Promotional strategies
- Display design
- Stock control
- Stock oversight
- Sales planning
- Data analysis
- Market Research
- Data interpretation
- Operations coordination
- Vendor relations
- People management
- Team leadership
- Staff training
- Staff training and development
- Client support
- Sales tactics
- Effective messaging
- Effective communication
- Staff training and development
Languages
- English, Native
- Spanish, Native
Personal Information
Date of Birth: 07/24/96
Timeline
Vitamins & Beauty Department Manager
Sprouts Farmers Market Inc.
12.2025 - Current
Assistant Vitamins and Beauty Manager
Sprouts Farmers Market
12.2024 - 11.2025
Clinical Interventionist
AZA United
01.2024 - 12.2024
Behavioral Therapist
Hopebridge
04.2023 - 12.2023
Case Manager
Chicanos Por La Causa
09.2021 - 06.2023
Visual Merchandising Manager
Target
10.2018 - 09.2021
Style Team Lead
Target
08.2016 - 09.2018
HS DIPLOMA - Tempe, Arizona
Tempe High School