Emilia Shanahan
San Jose,CA
Summary
To utilize my extensive experience and diverse skill set in administrative support, inventory management, and customer service to contribute to the success of a growing agency, fostering efficiency and enhancing systems for the betterment of the community. Eager to leverage my bilingual proficiency, TESOL certification, and expertise in inventory control to drive positive change and facilitate collaboration among stakeholders. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Office Assistant
Santa Clara County Housing Authority (via AppleOne)
7 2023 - Current
- Proficiently managed confidential documents, overseeing digital scanning, uploading, and meticulous filing procedures
- Maintained email correspondence with clients, executed various mail room duties, and effectively liaised with housing program specialists and other departments
- Ensured seamless operations by managing coffee supplies and inventory
- Proactively handled time-sensitive tasks with precision and efficiency.
- Supported staff on special assignments and ad hoc projects
- Input data into spreadsheets and databases
- Expedited document processing with accurate data entry and timely filing
- Utilized office management software to record and track customer information
- Optimized workflow processes through regular evaluation of office procedures for potential improvements
- Maintained and updated office records, both digital and physical
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Completed clerical tasks such as filing, copying, and distributing mail
- Processed incoming and outgoing mail and packages according to established procedures
- Strengthened office organization by implementing new filing systems and digital record-keeping practices
Administrative Assistant
City of Mountain View (via AppleOne)
01.2023 - 03.2023
- Managing the day-to-day operations of the office, including organizing files, maintaining supplies, and ensuring the office is well-equipped and organized
- Creating, formatting, and distributing documents such as reports, memos, and presentations
- This may also involve managing electronic and physical filing systems
- Provided prompt and courteous responses to client inquiries via telephone and email
- Facilitated the creation and filing of city permits, ensuring compliance with regulations
- Managed spreadsheets in a shared drive, ensuring accuracy and accessibility
- Conducted meticulous data entry and proficiently handled service requests and work orders, ensuring timely completion
- Liaising with other city departments and external agencies to coordinate activities, share information, and facilitate collaboration
- Scheduling and coordinating meetings, including reserving meeting rooms, sending out invitations, preparing agendas, and taking meeting minutes.
Inventory Analyst/Shipping & Receiving
Teledyne LeCroy, Milpitas, CA (via AppleOne)
10.2021 - 05.2022
- Expertly managed the receiving process for incoming packages from external vendors, meticulously processing invoices and packing lists to maintain accurate records
- Efficiently distributed parts to appropriate departments, optimizing workflow and minimizing delays
- Maintained organized storage areas and shelf space, ensuring easy access to inventory
- Conducted regular counts to guarantee precision in tracking all part numbers
- Provided valuable support on the production line, contributing to operational efficiency and meeting production targets
- Ensuring compliance with regulatory requirements related to inventory management, such as safety standards and industry regulations
- Identifying and addressing obsolete or slow-moving inventory through liquidation, discounting, or other strategies
- Establishing relationships with suppliers, negotiating contracts, and ensuring timely delivery of goods.
Lead Customer Service Associate
Trader Joe’s, San Jose, CA
08.2017 - 03.2020
- Led comprehensive responsibilities encompassing ordering, merchandising, and inventory control across multiple sections within the store
- Managed inventory levels to optimize product availability and minimize stockouts
- Provided exemplary customer service by assisting with cashiering, bagging, and addressing customer inquiries
- Proactively offered carry-out assistance and expert guidance on product selection, ensuring a seamless shopping experience for customers
- Leading and motivating a team of customer service associates to ensure they deliver excellent service and maintain a positive shopping environment
- Ensuring that merchandise is displayed attractively, shelves are well-stocked, and signage is clear and accurate to enhance the shopping experience
- Ensuring compliance with health and safety regulations, as well as company policies related to cleanliness, sanitation, and food safety
- Performing administrative duties such as scheduling, tracking attendance, and maintaining records related to customer service operations
- Handling customer complaints and resolving issues promptly and effectively to ensure customer satisfaction and loyalty.
Area Manager
Universal City Walk, Universal City, CA
07.2004 - 01.2014
- Successfully supervised three distinct food and retail establishments located within City Walk
- Overseeing day-to-day operations of CityWalk, including restaurants, retail outlets, entertainment venues, and other attractions
- Ensured full compliance with health department regulations, upheld cleanliness standards, and consistently met customer service expectations set by agency
- Hiring, training, scheduling, and supervising staff members across various departments to ensure excellent customer service and operational efficiency
- Negotiating contracts, managing vendor relationships, and ensuring timely delivery of goods and services
- Managing budgets, analyzing financial reports, and implementing strategies to optimize revenue and control expenses
- Collaborating with the marketing team to develop and implement promotional campaigns, events, and initiatives to attract visitors and increase foot traffic
- Working closely with security personnel to maintain a safe and secure environment for guests and staff, including implementing emergency procedures and protocols
- Ensuring compliance with all relevant laws, regulations, and licensing requirements governing operations at CityWalk.
Education
Some College (No Degree) - Health Information Technology
Center For Employment Training
San Jose, CA 10.2019 - 03.2024
High school diploma -
Willow Glen High School
San Jose, CA 09.1996 - 06.2000
Skills
WPM 60
undefinedReferences
Available upon request
Timeline
Administrative Assistant
City of Mountain View (via AppleOne)
01.2023 - 03.2023
Inventory Analyst/Shipping & Receiving
Teledyne LeCroy, Milpitas, CA (via AppleOne)
10.2021 - 05.2022
Some College (No Degree) - Health Information Technology
Center For Employment Training
10.2019 - 03.2024
Lead Customer Service Associate
Trader Joe’s, San Jose, CA
08.2017 - 03.2020
Area Manager
Universal City Walk, Universal City, CA
07.2004 - 01.2014
High school diploma -
Willow Glen High School
09.1996 - 06.2000
Office Assistant
Santa Clara County Housing Authority (via AppleOne)
7 2023 - Current
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