Emilia Weyer
Pensacola,FL
Summary
Customer Service professional skilled in managing employee benefits programs and ensuring compliance with regulations. Known for fostering collaborative team environments and driving results through effective communication and adaptability to changing needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Publix
10.2021 - Current
- Provide ongoing education and identify barriers and solutions to achieve group success
- Review payroll and complete workflow throughout the week
- Identify needs for training improvement
- Participate in company initiatives related to compliance or advocating company resources
- Performance Management
- Employee Orientation
- Plan organization and execution
- Enrolling associates during open enrollment for their benefits for the upcoming year
- Write and give yearly evaluations
- Coaching Associates
- Recruiting
- Payroll
- Leadership
- Ordering
- Benefits Administration
- Bookkeeping
- Merchandising
- Conflict Management
- Office Management
- Strategic Planning
- Proficient in Excell, PowerPoint and Microsoft Office
- Knowledge of FMLA
Customer Service Team Leader
Publix
11.2019 - 10.2021
- Organizing day-to-day activities
- Helping associates and keeping them on task
- Payroll
- Involved in the administrative form of the hiring process
- Analyzing the specific needs of a store and incorporating that into daily goals
Customer Service Staff
Publix
06.2019 - 11.2019
- Responsible for counting money and recording the day-to-day sales
- Led the employees on the front end to run efficiently
- Held responsible for lottery sales and money transactions
- Organizing employees and scheduling daily activities
Education
Master’s degree - Human Resources
The University of West Florida
05.2024
BAS - Business Management
Florida Southwestern State College
05.2020
Skills
- POS system operations
- Knowing Practices and Policies
- Problem investigation
- Solutions planning
- Exceptional interpersonal communication
- Customer-focused
- Complaint resolution
- Personnel training and development
- Skilled trainer
Certification
- CPR Certification
- Food Handler Certification
- First Aid Certification
Timeline
Assistant Customer Service Manager
Publix
10.2021 - Current
Customer Service Team Leader
Publix
11.2019 - 10.2021
Customer Service Staff
Publix
06.2019 - 11.2019
BAS - Business Management
Florida Southwestern State College
Master’s degree - Human Resources
The University of West Florida
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