Trainer
Open To Work
Emilia A. Campos
Amazon
Gilberts,IL
Work Preference
Desired Job Title
Learning AmbassadorProcess AssistantFacilitator Customer Support SpecialistArchivist
Work Type
Full Time
Location Preference
RemoteOn-SiteHybrid
Open to relocation:
Yes
Important To Me
Career advancementPersonal development programsWork from home option
Summary
Developed in collaborative and dynamic environment, skilled in communication, mentoring, and problem-solving. Proven ability to guide and support others, facilitating their growth and learning. Seeking to transition into new field, leveraging transferable skills to make meaningful impact.
Work History
Learning Ambassador
- Facilitated onboarding sessions for new hires, increasing their understanding of company culture and policies by 80% during PRIME.
- Collaborated with team members to develop training materials, improving knowledge retention and engagement.
- Monitored employee performance feedback, identifying areas for improvement and supporting development plans.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
Process Assistant
- Implemented process improvements to boost departmental workflow efficiency by 60%.
- Supported daily operations by processing customer orders accurately and efficiently on "PRISM" problem solve.
- Assisted in inventory management, ensuring stock levels met fulfillment demands for high volume work load.
- Collaborated with management to address and resolve operational issues promptly during meetings.
Facilitator
- Supported collaborative learning through special projects and assignments across subjects.
- Assessed and improved team interactions to identify developmental needs and maintain a supportive environment.
- Proactively strengthened team relationships using clear communication strategies.
- Demonstrated leadership by modeling best practices and guiding others through effective behavior.
- Used performance metrics and feedback to pinpoint improvement opportunities, resulting in a 90% increase in efficiency.
Customer Support Specialist
- Provided exceptional customer service through effective communication and problem-solving skills.
- Streamlined ticketing processes, enhancing response time and customer satisfaction levels.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Assisted in training new team members on customer support protocols and best practices.
- Developed FAQs and support documentation to enable customers to use self-service options 100% of the time.
Archivist
- Implemented digital cataloging systems to improve the team's access to historical documents across the board.
- Cataloged and organized archival materials for efficient retrieval and preservation.
- Conducted daily audits to ensure inventory record accuracy and maintain archival integrity.
- Developed training materials for staff on best practices in archival management.
Tutoring Supervisor
- Led large group and one-on-one tutoring sessions to improve students' understanding in key academic subjects.
- Assessed students' learning needs and delivered targeted instruction to close knowledge gaps 100%.
- Designed and implemented tailored educational materials to support continuous academic growth.
- Streamlined tracking of student assessment results and tutoring activities to strengthen monitoring of learning progress.
Education
Associate of Arts - Marketing
High School Diploma
High School Diploma
Skills
Instructional design
Learning strategies
Interactive presentations
Event management
Discussion facilitation
Feedback techniques
Crisis communication
Digital literacy
MS Office expertise
Resource management
Adaptability
Peer mentoring
Accomplishments
- Used Microsoft Excel to build inventory tracking spreadsheets, enabling accurate stock counts, organized item management, and streamlined updates.
- Earned an honorary mention by effectively assisting associates with their overall tasks and maintaining high-quality work.
- Improved efficiency by taking on additional responsibilities and reducing the workload of senior staff.
- Improved average safety practices by 40%.
- Became the go-to resource for resolving issues and addressing concerns.
- Won consistent referrals and received high marks for quality of instruction.
- Trained up to 30 associates per month on average.
- Earned “SHIP” by helping an entire class of non-English speakers learn, pass the course, and graduate with a higher GPA.
Certification
- Certified learning ambassador, Amazon - 2025-2026
- Safety Associate, Amazon - 2024-2026.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
ESL
Elementary