Terri Harrison
Amazon
Huntsville,TX
1
Language
1
Certification
5
years of professional experience
Innovative problem solver with a focus on adaptive learning and team mentorship. Successfully collaborated with cross-functional teams to enhance training effectiveness and operational efficiency, fostering a culture of continuous improvement.
Work History
Learning Ambassador
9 Months- Facilitated onboarding and training programs for new team members, enhancing overall team performance.
- Developed engaging learning materials to improve knowledge retention and application among associates.
- Collaborated with cross-functional teams to streamline communication and share best practices across departments.
- Analyzed feedback from training sessions to refine curriculum and address gaps in employee knowledge.
- Mentored junior Learning Ambassadors, fostering a culture of continuous improvement within the team.
- Modified teaching approaches based on feedback from peers and supervisors.
- Streamlined onboarding process for new hires, ensuring a smooth transition into company culture.
- Designed interactive e-learning courses to improve employee engagement and knowledge retention.
- Coached employees on skills and performance improvement.
- Trained and mentored 20 new personnel hired to fulfill various roles.
Problem Solver
4 Years 8 Months- Identified and resolved customer issues to enhance service delivery and satisfaction.
- Collaborated with cross-functional teams to streamline problem-solving processes.
- Analyzed data trends to improve operational efficiency and reduce errors.
- Developed training materials for team members on effective problem resolution techniques.
- Facilitated brainstorming sessions to generate innovative solutions for recurring challenges.
- Mentored junior team members, fostering a culture of proactive problem-solving within the department.
- Looked outside known experience to find solutions and produce results.
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
- Utilized problem-solving skills to reduce or eliminate company expenses.
Education
High School Diploma
Bachelor of Science - Chemistry
Licensed Vocational Nurse - Nursing
Skills
Group and individual instruction
Student engagement
Customized learning
Instructional design
Team coaching
Critical thinking
Attention to detail
Time management
Accomplishments
Successfully launched IXT3 Warehaouse in Amarillo, TX, August 2026. Collaborated with Assimilation Team Members with the training of Area Managers, Process Assistants, and Tier 1 Associates.
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Learning Ambassador
Amazon
01.2026 - CurrentRead More
Problem Solver
Amazon
02.2022 - CurrentRead More
Tougaloo College
Bachelor of Science from Chemistry
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Kingsbury High School
High School Diploma
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Joe G Davis School of Vocational Nursing
Licensed Vocational Nurse from Nursing
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