Emiliano Garcia
Franklin Park,United States
Summary
Highly motivated and detail-oriented with a proven track record of consistently meeting production targets and exceeding quality standards. Seeking a challenging position within a dynamic organization to utilize my strong work ethic, exceptional teamwork skills, and ability to work efficiently in a fast-paced environment. Committed to delivering exceptional results and contributing to the overall success of the company.
Work Experience
Overview
5
5
years of professional experience
Work History
TSD Coordinator/Customer Service Representative
KIA OF LINCOLNWOOD
2023.06 - Current
- Responded to customer requests for products, services, and company information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Write up customers using TSD software for loaner vehicles.
- Make smart packs for Service advisors using CDK
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Guide service advisors customer's to the right direction.
Preloader
UPS
2023.10 - 2024.07
- Safely and efficiently loaded and unloaded packages from delivery trucks using hand trucks and pallet jacks.
- Organized and sorted packages by destination to ensure accurate and timely delivery to customers.
- Communicated effectively with team members to coordinate loading schedules and optimize workflow.
- Maintained a clean and organized work area to promote a safe and efficient working environment.
- Sorted and scanned incoming packages with accuracy and efficiency to ensure proper delivery and distribution.
- Safely operated heavy machinery to load and unload packages onto delivery trucks in a timely manner.
- Collaborated with team members to optimize loading processes and streamline workflow for maximum productivity.
- Maintained a clean and organized work area, following all safety protocols and procedures to prevent accidents and injuries.
Line associate
Waterway Carwash
2023.01 - 2024.01
- Executed and optimized the operation of production equipment, enhancing workflow efficiency and promoting continuous improvement
- Fostered effective collaboration with team members to achieve daily production objectives and maintain rigorous quality control standards
- Maintained a pristine and well-organized work area, strictly following safety protocols to ensure a secure working environment
- Operated and maintained car wash equipment, guaranteeing efficient and effective performance
- Delivered exceptional customer service by warmly greeting and assisting customers, addressing their needs and concerns
- Executed thorough and timely vehicle cleaning, including both exterior and interior detailing, resulting in high levels of customer satisfaction
- Vacuumed interiors of vehicles to remove dirt and debris
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles
- Maintained car detailing equipment and supplies in optimal condition for daily demands
- Collected and disposed of trash in vehicle console spaces and under seats
Lube tech/ porter
22 auto repairs
2021.10 - 2023.01
- Assisted in maintaining a clean and organized service area by performing regular shop clean-up duties, ensuring a safe and efficient work environment for technicians and customers
- Conducted basic vehicle maintenance tasks, such as oil changes, tire rotations, and fluid checks, following established procedures and guidelines to ensure accurate and timely service
- Collaborated with team members to efficiently handle customer requests, providing friendly and professional assistance that resulted in positive customer feedback and repeat business
- Demonstrated strong attention to detail and accuracy in completing paperwork and documentation, ensuring accurate record-keeping and efficient communication between departments.
Online fulfillment target
Target
2022.10 - 2023.01
- Implemented efficient online fulfillment processes by analyzing data and identifying areas for improvement, resulting in a 20% increase in order accuracy and a 15% reduction in delivery time
- Collaborated with cross-functional teams to streamline inventory management and ensure optimal stock levels for online orders, minimizing out-of-stock instances by 30%
- Oversaw the training and onboarding of new team members, effectively improving productivity by 25% and maintaining a high level of customer satisfaction
- Utilized data analytics tools to track and analyze key performance indicators, enabling proactive decision-making and achieving a 10% increase in order fulfillment rate.
Electronic associate
Walmart
2021.09 - 2022.09
- Collaborated with a team of technicians to troubleshoot and repair electronic devices, ensuring efficient and timely resolution of technical issues
- Assisted customers in selecting and purchasing electronic products, providing expert advice on specifications, features, and compatibility
- Conducted regular inspections and maintenance of electronic equipment to identify and rectify potential malfunctions, improving overall operational efficiency
- Streamlined inventory management by implementing a barcode system, resulting in accurate tracking and replenishment of electronic components and reducing stock discrepancies.
Collision intern
Gerbert Collision
2022.06 - 2022.08
- Assisted collision repair technicians in diagnosing and repairing vehicles, utilizing active problem-solving skills to efficiently identify and resolve issues
- Conducted thorough inspections of damaged vehicles, documenting findings and providing accurate estimates for repairs to assist in insurance claim processes
- Collaborated with a team of collision repair professionals to ensure seamless workflow, effectively communicating and coordinating efforts to meet strict deadlines
- Employed strong attention to detail while performing various tasks, such as sanding, priming, and painting, contributing to the overall quality and aesthetics of repaired vehicles.
Ride Operator
Play and spin
2020.07 - 2021.07
- Operated amusement park rides, ensuring the safety and enjoyment of guests by following established protocols and procedures
- Conducted thorough inspections of rides and equipment before each operation, promptly reporting any issues or concerns to maintenance staff
- Assisted guests in boarding and disembarking rides, providing clear instructions and ensuring proper safety restraints were securely fastened
- Responded promptly and efficiently to any guest inquiries or concerns, maintaining a friendly and professional demeanor at all times.
Bike Mechanic
West Town Bikes
2019.07 - 2020.07
- Conducted thorough inspections and diagnostics of bicycles to identify and troubleshoot mechanical issues, using industry-standard tools and techniques
- Repaired and replaced faulty components such as brakes, chains, gears, and bearings, ensuring optimal performance and safety of bicycles
- Assembled and tuned bicycles according to manufacturers' specifications, guaranteeing high-quality standards and customer satisfaction
- Provided expert advice and guidance to customers on proper maintenance, adjustments, and upgrades, enhancing their cycling experience and promoting long-term customer loyalty.
Education
highschool diploma -
Carl Schurz Highschool
06.2023
Skills
- Reliable
- Efficient
- Detail-oriented
- Team player
- Adaptable
- Organized
- Package handling
- Warehouse Navigation
- CDK Knowledge
- Tech savy
Accomplishments
04/2023, Employee of the Month, Waterway Carwash, I am proud to have been
recognized as the Employee of the Month by Waterway Carwash. This prestigious
award reflects my dedication, hard work, and commitment to providing exceptional
service to our valued customers. I am grateful for the opportunity to be a part of such a
dynamic and supportive team, and I look forward to continuing to contribute to the
success of Waterway Carwash.
Timeline
Preloader
UPS
2023.10 - 2024.07
TSD Coordinator/Customer Service Representative
KIA OF LINCOLNWOOD
2023.06 - Current
Line associate
Waterway Carwash
2023.01 - 2024.01
Online fulfillment target
Target
2022.10 - 2023.01
Collision intern
Gerbert Collision
2022.06 - 2022.08
Lube tech/ porter
22 auto repairs
2021.10 - 2023.01
Electronic associate
Walmart
2021.09 - 2022.09
Ride Operator
Play and spin
2020.07 - 2021.07
Bike Mechanic
West Town Bikes
2019.07 - 2020.07
highschool diploma -
Carl Schurz Highschool
Similar Profiles
JOSEPH GURGUISJOSEPH GURGUIS
Sales and Leasing Specialist at Zeigler Buick Gmc Of LincolnwoodSales and Leasing Specialist at Zeigler Buick Gmc Of Lincolnwood
Ashley TaylorAshley Taylor
Accounting & Office Clerk at Zeigler Auto Group of LincolnwoodAccounting & Office Clerk at Zeigler Auto Group of Lincolnwood
MICHAEL CANTALUPOMICHAEL CANTALUPO
Sales Manager/General Sales Manager at Toyota Of LincolnwoodSales Manager/General Sales Manager at Toyota Of Lincolnwood