Emiliano Garcia
Houston,TX
Summary
Dynamic and goal-oriented sales professional with a proven track record at The Home Depot Inc. Skilled in relationship building and analytical thinking, I excel in enhancing customer satisfaction and driving sales growth. My ability to train teams and implement effective sales strategies has consistently resulted in increased client retention and loyalty.
Overview
3
3
years of professional experience
Work History
Specialty Sales Associate
The Home Depot Inc
08.2024 - Current
- Developed strong relationships with key clients through attentive service and exceptional product knowledge.
- Trained new team members in sales strategies, product information, and company policies, contributing to their success in the role.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Use digital software to maintain company database with essential account and sales information.
- Established rapport with customers by actively listening to needs and providing personalized recommendations for specialty items.
AC Technician
Amritech Services
03.2022 - 05.2024
- Assisted in training new technicians, sharing knowledge about best practices for installation, repair, and maintenance processes.
- Maintained a high level of customer satisfaction with timely and accurate diagnoses of AC issues.
- Showcased strong attention to detail by thoroughly inspecting all components of AC systems, identifying potential issues before they escalated into costly problems.
- Contributed to company growth through the application of exceptional technical skills, resulting in increased business referrals from satisfied customers.
- Reduced energy costs for clients by recommending and implementing energy-saving solutions for their AC systems.
Customer Service Representative
Omac USA
08.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Sales Associate
People Help People
01.2022 - 08.2022
- Developed strong relationships with clients to foster trust and loyalty, leading to higher renewal rates.
- Enhanced client retention with consistent follow-ups and timely policy reviews.
- Helped recruit new team members and teach them about the company and our services
- Delivered informative presentations at local community events highlighting the benefits of insurance products.
- Generated quotes and proposals for clients to match individual needs.
Education
Associate of Arts - Business Administration And Management
Lone Star College
20515 TX-249 S, Houston, TX 7707005-2026
Skills
- Goal oriented
- Analytical thinking
- Sales Planning
- Adaptability
- Reliability
- Active listening
- Relationship building
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Specialty Sales Associate
The Home Depot Inc
08.2024 - Current
Customer Service Representative
Omac USA
08.2022 - 01.2023
AC Technician
Amritech Services
03.2022 - 05.2024
Insurance Sales Associate
People Help People
01.2022 - 08.2022
Associate of Arts - Business Administration And Management
Lone Star College
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