Emiliano Rosas-Rubio
customer service
Zapata,TX
Summary
Early-career event professional with experience greeting guests, scanning tickets, and directing entry at busy arena gates. Skilled in clear communication, teamwork, and problem-solving. Focused on organized lines, accurate access checks, and a positive guest experience.
Overview
3
3
years of professional experience
Work History
Whataburger
Whataburger
Laredo, Texas
10.2025 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Washed utensils, equipment, and work surfaces to maintain clean prep areas.
- Stored food items properly according to kitchen rotation and handling rules.
- Followed employer kitchen procedures to support consistent food prep workflow.
Cashier
Zapata county
Zapata, TX
06.2026 - 08.2026
- Performed cash, card, and check transactions to complete customer purchases.
Ticket Taker
sames arena
Laredo, Texas
01.2024 - 11.2025
- Scanned mobile and printed tickets for admission.
- Greeted guests at arena entrances and checked event tickets.
- Welcomed customers warmly at the entrance, assisting with ticket distribution for event entry.
- Directed guests to seating sections and event gates.
- Verified passes, wristbands, and special access credentials.
- Maintained orderly entry procedures during live events to enhance guest experience.
- Communicated ticketing issues and guest concerns to staff for prompt resolution.
- Remained professional while interacting with customers in a courteous manner.
ihop
IHOP
Laredo, Texas
03.2025 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Zapata High School
Zapata, TX05-2020
Some College (No Degree) -
Laredo Community College
Laredo, TXSkills
- Ticket verification
- Public speaking
- Access control
- Gate management
- Crowd control
- Guest entry
- Guest relations
- Microsoft office
- Communication
Timeline
Cashier
Zapata county
06.2026 - 08.2026
Whataburger
Whataburger
10.2025 - 12.2025
ihop
IHOP
03.2025 - 06.2025
Ticket Taker
sames arena
01.2024 - 11.2025
High School Diploma -
Zapata High School
Some College (No Degree) -
Laredo Community College