Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emiliano Santiago

Coconut Creek,Florida

Summary

Dedicated Operations Manager with a proven track record in budget management and team leadership. Expert in enhancing operational efficiency and problem-solving, I successfully negotiated vendor contracts and implemented strategies that significantly improved profitability. Committed to quality assurance, I foster collaboration and drive results in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Operations Manager

Windstream Enterprise
Fort Lauderdale, FL
02.2016 - 06.2025
  • Developed strategic alliances with vendors to negotiate favorable pricing and acquire vital materials for production
  • Oversaw staffing needs through recruitment, selection, onboarding, and training, implementing disciplinary actions as necessary.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Allocated responsibilities to staff, determining priorities and targets.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Performed cost analysis for various projects to determine budget requirements.
  • Evaluated and analyzed performance utilizing KPIs and metrics.

Lead Systems Technician

Windstream Enterprise
Fort Lauderdale, FL
03.2008 - 02.2016
  • Executed system maintenance encompassing troubleshooting, repairs, upgrades, and installations.
  • Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
  • Assisted junior technicians in resolving complex technical problems.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Evaluated customer requirements to identify optimal solutions.
  • Sustained comprehensive understanding of current technology trends.

Education

Master of Science - Management Information Systems

Strayer University
Fort Lauderdale, FL
06-2016

Skills

  • Budget management
  • Effective communication
  • Problem solving
  • Operational efficiency
  • Team building/leadership
  • Quality assurance and control
  • Technology

Timeline

Operations Manager

Windstream Enterprise
02.2016 - 06.2025

Lead Systems Technician

Windstream Enterprise
03.2008 - 02.2016

Master of Science - Management Information Systems

Strayer University

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