Emiliano J. Pereira
Data Analyst
Brooklyn,NY
Summary
Data-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business. Dedicated and hard-working with passion for Big Data. Detail-focused with knowledge in databases and process validation. Top-performing Sales and Account Management professional with experience in customer service of existing accounts, sales of new services,and upgrades of current services. Expertise in ordering systems and customer relations. Driven to continual growth and increased revenues.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Facility Leader
Facility Resources
San Francisco, California
09.2021 - 10.2022
- Working in cohesion with RH (Restoration Hardware), fulfilling necessities, and supporting the opening of new galleries
- Support inventory management
- Capacitate new personnel
- Interprets company policies to workers and enforce safety regulations
- Analyzes and resolves work problems or assists workers in solving work problems
Customer Service Supervisor
Teri Jon
New York, New York
08.2020 - 09.2021
- Created, prepared and delivered reports to various departments.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Handled metrics and performance criteria, along with directing sales forecasting activities
- Led and motivated skilled customer service teams to provide high-quality services to customers.
Facility Leader
Facility Resources
Columbus, Ohio
11.2019 - 08.2020
- Delegated tasks, conflict resolution, organizing, and motivating team members
- Supported inventory management
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
Store Manager
Unlimit Yourself Wireless 6
Brooklyn, New York
08.2017 - 11.2019
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set sales targets for the sales team and provided all the support, achieving a 60% increase in profitability over the course of 2 years.
- Maintained a monthly/quarterly budget, creating shipments and ordering store supplies
- Supported the district manager in conducting weekly meetings, delivering quality reviews, and setting goals
Social Media Specialist
NETVENEZUELA
Valencia, Venezuela
09.2015 - 01.2018
- Promoted campaigns such as promotions, developing seasonal packs, and renovating brand logos and images
- Monitored and analyzed social campaign performances
- Created, developed, and implemented social media strategies following a set of metrics
- Managed and oversaw social media content on different channels such as Facebook and Instagram
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
Sales Associate
Vitality and Health
Queens, New York
01.2017 - 08.2017
- Improved customer relationships by promoting branded products, placing orders, and verifying merchandise
- Provided product knowledge to customers through each product's features, values, and benefits
- Developed positive customer relationships through friendly greetings and excellent service.
- Increased sales by offering advice on purchases and promoting additional products.
Education
BBA - Business Administration
Universidad Nacional Experimental De Los Llanos
Venezuela (Abroad) 07.2014 - 07.2017
Skills
Data cleaning and preparation
Data analysis and exploration
Creating data visualizations
SQL and SpreadsheetsDocumentation & ReportingStatistical knowledge
API and OKRBudgeting & PricingPresentations & ProposalsStrategic PlanningAccount ManagementSales & MarketingCertification
Google Data Analytics Professional, Google Coursera
Timeline
Google Data Analytics Professional, Google Coursera
12-2022
Facility Leader
Facility Resources
09.2021 - 10.2022
Customer Service Supervisor
Teri Jon
08.2020 - 09.2021
Facility Leader
Facility Resources
11.2019 - 08.2020
Store Manager
Unlimit Yourself Wireless 6
08.2017 - 11.2019
Sales Associate
Vitality and Health
01.2017 - 08.2017
Social Media Specialist
NETVENEZUELA
09.2015 - 01.2018
BBA - Business Administration
Universidad Nacional Experimental De Los Llanos
07.2014 - 07.2017