Emilie Coby
Lenexa ,KS
Summary
Professional pharmacy technician with comprehensive experience in medication management and patient care. Strong collaborative skills and adaptability ensure seamless operations in dynamic environments. Known for precision in pharmaceutical processes, effective communication, and results-driven approach to patient safety and satisfaction. Skilled in inventory management, prescription preparation, and regulatory compliance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
University Health
Kansas City, MO
06.2024 - Current
- Accurately filling prescriptions, including verifying patient information, calculating dosages, and labeling medications according to 340B guidelines.
- Maintaining accurate inventory levels of 340B medications, including regular stock checks, ordering, and rotation to prevent expiration.
- Recording and reporting relevant 340B data such as drug purchase details, patient demographics, and dispensing information to ensure program compliance.
- Staying updated on 340B regulations and ensuring all pharmacy practices adhere to program requirements.
- Answering basic medication-related questions from patients and providing information regarding 340B eligibility.
- Assisting with the billing process for 340B medications, ensuring accurate claim submissions.
- Generating reports on 340B drug utilization, cost savings, and indentifying potential compliance issues.
Senior Pharmacy Technician
The University Of Kansas Health System
Kansas
12.2022 - 06.2024
- Performs All duties defined by standard work or other guidelines communicated by leadership under their direct supervision of a licensed pharmacist.
- Operates computer systems to accurately input medication orders and obtain necessary patient information.
- Assists in maintaining pharmacy inventory and record keeping in accordance with state and federal law. Reports medication errors on a continuous basis.
- Assures timely distribution of prescribed medications and stock items as needed.
- Utilizes effective listening and communication skills. Maintains supervisor awareness of personal and team activities affecting the department. Exhibits proactive problem solving to address issues impacting departmental services.
- Maintains a plan for personal goal setting and ongoing development of team members.
- Shares expertise by participating in the orientation and education of pharmacy employees and students.
Senior Pharmacy PA / Appeals Technician
C&S Medicaid
Telecommute
05.2019 - 12.2022
- Prep, review and approve / deny requests for prescription prior authorization and / or appeal.
- Scan, index and prepare documents related to prior authorization and / or appeal request, verifying and updating patient / member profile information.
- Compile medical notes (disease state, drug treatment history and current drug plan) from patient / provider in support of the request, review request against decision tree and approval protocol, perform outreach for additional information as needed to support the request.
- Update approved requests in claims systems and inform patient / provider of approval.
- Forward applicable requests through additional review path as needed.
- Ensure Rx denial is communicated to patient / provider along with rationale. Verify appropriate Member and Provider information.
- Contact Pharmacists, and Doctor's offices to resolve Claims issues.
- Consistently meet established productivity, schedule adherence, and quality standards while maintaining a good attendance record.
- Outreach will be performed via phone and electronically (e.g. fax)
- Accurate, timely, and detailed documentation of each Outreach attempt.
- Collaborate with Pharmacists and Medical Directors, ensuring coverage criteria is clearly communicated to the Physicians and their office personnel.
- Provider Outreach to obtain additional information necessary for the Pharmacist or Medical Director to render a coverage decision.
- Update and effectuate approved appeal requests in pharmacy claims systems.
Pharmacy PA / Appeals
Health Plan of Nevada
Nevada
03.2018 - 05.2019
- Prep, review and approve / deny requests for prescription prior authorization and / or appeal.
- Scan, index and prepare documents related to prior authorization and / or appeal request, verifying and updating patient / member profile information.
- Compile medical notes (disease state, drug treatment history and current drug plan) from patient / provider in support of the request, review request against decision tree and approval protocol, perform outreach for additional information as needed to support the request.
- Update approved requests in claims systems and inform patient / provider of approval.
- Forward applicable requests through additional review path as needed.
- Ensure Rx denial is communicated to patient / provider along with rationale. Verify appropriate Member and Provider information.
- Contact Pharmacists, and Doctor's offices to resolve Claims issues.
- Consistently meet established productivity, schedule adherence, and quality standards while maintaining a good attendance record.
- Outreach will be performed via phone and electronically (e.g. fax)
- Accurate, timely, and detailed documentation of each Outreach attempt.
- Collaborate with Pharmacists and Medical Directors, ensuring coverage criteria is clearly communicated to the Physicians and their office personnel.
- Provider Outreach to obtain additional information necessary for the Pharmacist or Medical Director to render a coverage decision.
- Update and effectuate approved appeal requests in pharmacy claims systems.
- Requires little assistance with standard and non-standard requests
- Prioritizes and organizes own work to meet agreed upon deadlines
- Resolve customer service inquiries which could include:
- Benefit and Eligibility information
- Billing and Payment issues
- Customer material requests
- Physician assignments
- Authorization for treatment
- Explanation of Benefits (EOB)
- Provide excellent customer service
Pharmacy Technician
Asembia
05.2017 - 03.2018
- Complete prescription intake process including verification of insurance coverage.
- Assist physician’s offices through the prior authorization and appeals process.
- Research financial assistance options for patients through copay cards, foundations, and assistance programs.
- Coordinate prescription processing and delivery with dispensing pharmacies.
- Manage and triage high volume of customer service phone calls while managing day to day operations.
- Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals.
- Ensure proper documentation of process flow from prescription initiation through completion.
- Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status.
- Interface with IT department to improve system functionality and workflow.
- Attend team meetings to support ongoing program development.
Senior Pharmacy Technician
BriovaRx
Nevada
04.2014 - 05.2017
- Manage inbound calls and provide excellent customer service to patients.
- Navigate multiple computer systems to respond to inquiries of providers, patients, and internal consumers.
- Set up shipments of medication for patients over the phone using Scriptmed.
- Collect payment information to add into Scriptmed.
- Use of Excel spreadsheet to keep track and follow up on patients.
- Reorder, reprocess prescriptions, making sure the directions, quantity, and need date matches the prescription image on file in Scriptmed
- Input data demographics for new patients.
- Writing internal and external error reports.
- Handling delivery issues, including tracking packages and escalating delivery issues to the proper department.
- Imaging in new prescriptions.
- Processing insurance claims.
- Processing and charging payments.
- Entering and typing in prescriptions.
Pharmacy Technician
Aerotek
Nevada
01.2014 - 04.2014
- Manage inbound calls and provide excellent customer service to patients.
- Navigate multiple computer systems to respond to inquiries of providers, patients, and internal consumers.
- Set up shipments of medication for patients over the phone using Scriptmed.
- Use of Excel spreadsheet to keep track and follow up on patients.
- Reorder, reprocess prescriptions, making sure the directions, quantity, and need date matches the image on file in Scriptmed.
- Input data demographics for new patients.
Pharmacy Technician
Cvs Pharmacy
Nevada
01.2014 - 04.2014
- Manage inbound calls and provide excellent customer service to patients.
- Data entry.
- Stocking.
- Inventory.
- Filling prescriptions.
- Initiating prior authorizations.
- Clean and maintain work area.
- Processing insurance and workers compensation claims.
Senior Pharmacy Technician
Walgreens Pharmacy
Nevada
07.2008 - 06.2013
- Manage inbound calls and provide excellent customer service to patients.
- Data entry.
- Stocking.
- Inventory.
- Filling prescriptions.
- Initiating prior authorizations.
- Clean and maintain the work area.
- Processing insurance and workers compensation claims.
- Implemented necessary changes based on the evaluation of staffing requirements and floor assignments.
- Ensure hippa compliance.
- Trained new staff on quality control procedures.
Education
Diploma - Pharmacy Technician Program
Pima Medical Institute
Las Vegas, Nevada11.2007
High School Diploma - undefined
Granite High School
Salt Lake City, Utah01.2005
Skills
- Computer literacy expertise
- Medical terminology knowledge
- Familiarity with sig codes
- Commitment to innovation
- Flexibility in adapting
- Quality-driven performance
- Effective workflow and multitasking
- Communication proficiency
- Customer-focused attitude
- Support for medication questions
- Proficiency in pharmacy software systems
- Compliance with pharmacy law regulations
- Calculations in pharmaceuticals
- Networking capabilities
- Sterile compounding techniques
- Compliance with HIPAA standards
- Ethics in pharmacy practice
- Medication reconciliation expertise
- drug inventory oversight
Certification
- Current Kansas Pharmacy Technician License
- Current PTCB Certification
Timeline
Senior Pharmacy Technician
University Health
06.2024 - Current
Senior Pharmacy Technician
The University Of Kansas Health System
12.2022 - 06.2024
Senior Pharmacy PA / Appeals Technician
C&S Medicaid
05.2019 - 12.2022
Pharmacy PA / Appeals
Health Plan of Nevada
03.2018 - 05.2019
Pharmacy Technician
Asembia
05.2017 - 03.2018
Senior Pharmacy Technician
BriovaRx
04.2014 - 05.2017
Pharmacy Technician
Aerotek
01.2014 - 04.2014
Pharmacy Technician
Cvs Pharmacy
01.2014 - 04.2014
Senior Pharmacy Technician
Walgreens Pharmacy
07.2008 - 06.2013
Diploma - Pharmacy Technician Program
Pima Medical Institute
High School Diploma - undefined
Granite High School