Mark O'Connell
St. Johns,Florida
Summary
Relationship‑driven professional with a strong background in client support, financial services, and account management. Experienced in building trust with customers, resolving complex service needs, and supporting financial transactions with accuracy and compliance. Brings a proven ability to manage diverse client relationships, coordinate operational workflows, and communicate clearly in fast‑paced environments. Known for dependable service, strong problem‑solving skills, and a consultative approach that helps clients understand options and make informed decisions.
Overview
21
21
years of professional experience
Work History
Area Sales Manager
The Ryl Company
Jacksonville/St. Augustine
06.2025 - 04.2026
- Coordinated the rollout of new offerings across multiple locations, ensuring smooth implementation and strong early performance.
- Identified and developed opportunities within independent business locations, broadening portfolio and enhancing regional performance.
- Expanded market presence by establishing relationships with additional business partners, increasing overall portfolio reach and engagement.
- Built and maintained strong working relationships with key business stakeholders, serving as a trusted point of contact for ongoing support and issue resolution.
- Identified and developed opportunities within independent business locations, broadening the portfolio and strengthening regional performance.
- Represented the organization at partner events to promote brand awareness, engage clients, and support relationship‑building initiatives.
Area Sales Manager
Only What You Need Inc.
North Florida
02.2022 - 05.2025
- Cultivated and sustained strong relationships with business partners across a large territory, driving consistent communication and reliable support that enhanced partner satisfaction.
- Oversaw a broad portfolio of more than 300 business accounts, prioritizing needs, monitoring performance, and ensuring consistent coverage.
- Applied extensive retail and operational experience to improve service delivery, strengthen partner engagement, and support smooth day‑to‑day execution.
- Identified opportunities for increased engagement with independent business clients, contributing to strengthened operational performance.
- Managed territory planning, scheduling, and daily operations independently, demonstrating strong organization, accountability, and self‑direction.
- Coordinated multi-location rollout initiatives across major regional partners, securing alignment and successful implementation.
Produce
Publix Supermarkets
09.2018 - 01.2023
- Managed fast‑moving perishable inventory, ensuring freshness and minimizing waste through careful handling and rotation.
- Prepared daily fresh‑cut fruit and maintained a clean, organized workspace to ensure consistent quality.
- Maintained appealing shelves and displays by effectively rotating stock and monitoring freshness throughout the day.
- Streamlined access to refrigerated storage, enhancing workflow for the team by organizing items efficiently.
- Performed regular inventory counts and improved accuracy from 67% to 96%, helping reduce shrink and keep records reliable.
Grocery
Publix Supermarkets
08.2016 - 09.2018
- Maintained product appearance and quantity, reset displays to enhance product visibility and drive sales.
- Stocked and replenished high and low velocity areas, monitored warehouse orders to minimize excess product and reduce waste.
- Collaborated with daytime and overnight grocery teams to improve teamwork and streamline workflow.
- Ensured timely and accurate product delivery by managing receiving tasks
- Organized staff schedules to leverage strengths and skills of diverse workforce, optimizing team performance.
- Oversaw quarterly inventory checks for designated areas
- Practiced in dynamic selling to increase sales and aid in customer satisfaction
Customer Service
Publix Supermarkets
12.2004 - 08.2016
- Supported customers with inquiries and service needs at customer service desk, ensuring clear communication and fostering positive experiences.
- Worked extensively with Point of Sale systems, troubleshooting transaction issues and ensuring accurate, efficient checkout experiences.
- Trained and coached associates to enhance accuracy, confidence, and customer service skills, contributing to overall team performance.
- Led a front‑end team of 20+ employees, coordinating schedules and daily tasks to keep service levels high and ensure smooth store operations.
- Executed money orders, Western Union transfers, bill payments, and lottery transactions with strong attention to detail and compliance.
- Balanced daily and weekly cash office accounts, maintained accurate records, and upheld an exceptional cash‑handling and accountability record.
Education
Bachelor of Science - Anthropology
University of North Florida
Jacksonville, FL06-2011
Skills
- Account management
- Customer relationship building
- Strategic territory management
- Multi-location coordination
- Cross‑team collaboration
- Problem solving
- Conflict resolution
- Needs-based communication
- Cash management
- POS systems & transaction troubleshooting
- Recordkeeping & documentation
- Inventory accuracy & shrink reduction
- Procedure compliance
- Training & mentoring staff
- Schedule coordination
- Prioritizing tasks in fast‑paced environment
- Computer literacy expertise
- Spreadsheet skills
Timeline
Area Sales Manager
The Ryl Company
06.2025 - 04.2026
Area Sales Manager
Only What You Need Inc.
02.2022 - 05.2025
Produce
Publix Supermarkets
09.2018 - 01.2023
Grocery
Publix Supermarkets
08.2016 - 09.2018
Customer Service
Publix Supermarkets
12.2004 - 08.2016
Bachelor of Science - Anthropology
University of North Florida