Emilie Gangwer
Houston,TX
Summary
Results-driven business professional with 14 years of experience applying people, process, problem-solving, and "hands-on" technical skills to improve individual, team and customer organizational performance in the software and information technology industry; seeking to transition to a new, challenging role. Creative and analytical thinker who is customer-focused, a team leader with strong problem-solving skills and the ability to manage wide-ranging client demands to build solutions that improve revenues and brand awareness.
Overview
16
16
years of professional experience
Work History
Business Analyst
Chevron
Houston, TX
06.2024 - Current
- Analyze the current state and future needs of our legal processes and workflows, and propose solutions that align with our strategic goals and best practices
- Collaborate with legal professionals, IT teams, and business stakeholders to elicit, document, and validate business requirements, functional specifications, and user stories
- Manage the configuration, testing, deployment, and maintenance of Contracting tools, specifically our e-signature platform, DocuSign, and provide training and support to end users
- Monitor and report on the performance, usage, and compliance of our e-signature platform, and identify opportunities for improvement and optimization
- Conduct research and benchmarking on the latest trends and technologies in legal process automation and e-signature solutions, and provide recommendations and best practices
- Manage multiple projects and tasks simultaneously, and ensure timely and quality delivery of solutions
- Trusted advisor for system support and process optimization
- Define and drive strategic and operational contracting initiatives together with the Contract Operations Manager
- Collect and analyze data to identify root cause of process issues and challenges
- Format and deliver accurate data, using programs/reports to enable leadership to make strategic business decisions
- Develop and document organizational content, practices, and objectives, including for relatively undefined initiatives
- Develop creative solutions to solve issues or drive continuous improvement
- Be the point person for all stakeholders (customer, technical team, and PO) to make sure user stories are well understood, so everyone is on the 'same page'
- Groom backlog and perform other maintenance tasks that are standard to the BAs role within an Agile team
- Assist in development of year long roadmap for responsible technologies
- Educate business where needed on proper support model processes
- Delivering clients webinars, developing business use case articles, and how-to instructional videos
- Supporting client retention and escalations by maintaining team communication with new & current clients
Technical Solutions Manager
Mitratech
Austin, TX
05.2022 - 09.2023
- Manage a strategic set of accounts across the Enterprise Legal Management portfolio
- Delivering clients webinars, developing business use case articles, and how-to instructional videos
- Supporting client retention and escalations by maintaining team communication with new & current clients
Senior Business Analyst
Mitratech
Austin, TX
03.2016 - 04.2022
- Experience in implementation of legal case/matter and entity management systems for a wide range of corporate legal departments, including, but not limited to oil & gas and construction companies, staffing agencies, health/medical/hospitals, law firms, financial institutions and government agencies
- Provide subject matter expertise for product implementations, software enhancements & product upgrades
- Lead requirements gathering / business process analysis of legal departments
- Perform data mapping functions for data conversions in vast majority of all implementations
- Development of specifications for custom software, interfaces and reporting
- Management of project life cycle including scope definition, requirements analysis, design configuration, development, acceptance testing, implementation, user training and post-implementation support
- Conducted training for end users and technical staff
Project Coordinator
Mitratech
Bellaire, TX
08.2012 - 03.2016
- Maintain project plans, key deliverables, milestones, budgets and resource allocation
- Assist with legal software project implementation, including requirements gathering, configuration, user acceptance testing, and go-live client support
- Scheduling & coordination of projects
- Budget and documentation control
Engineering Student Services
Texas A&M
College Station, TX
01.2009 - 08.2010
- Aid and advise current engineering students
- Data entry and database management
- Host and coordinate future student / fish camp
Education
Bachelor of Arts - Political Science, Psychology
Texas A&M University
College Station, TX08.2010
Skills
- Detail-oriented
- Public speaking
- Training
- Collaboration
- Highly proficient in Microsoft Office programs
- Contract creation lifecycle
- Document management systems
- Analytics Reports
- Dashboard reporting
- Project implementation
- Software system requirements
- Experience in SQL
- Experience in Oracle
- Research
- Prioritization
- Multi-tasking
- Experience with integrating various platforms
- Matter management software
- AP systems
- Docusign
- Sharepoint
- DMS
- E-billing
- Portfolio management
- Program management
- Project management
- Communications
- Risk management
- Vendor management
- Supplier management
- Requirements management
- QA testing
- Process improvement
- Governance
- Compliance
- Transformation management
- Change management
- Team galvanization
- Achieving ambitious results
- Test case scenarios
- Consulting
- Strategic thinking
- Requirements gathering
- Pivot tables
- Data analysis
- User acceptance testing
Accomplishments
- Inline Speed Skating World Championship, Lincoln, NE, 08/03
- NFL Super Bowl Captain Volunteer, Super Bowl 51, Houston, TX, 02/17
Awards
- Spanish National Honor Society, Cy-Fair HS, 08/02 - 05/06
- Veterinary Enrichment Camp, College of Vet Medicine Texas A&M, Summer 2004
Timeline
Business Analyst
Chevron
06.2024 - Current
Technical Solutions Manager
Mitratech
05.2022 - 09.2023
Senior Business Analyst
Mitratech
03.2016 - 04.2022
Project Coordinator
Mitratech
08.2012 - 03.2016
Engineering Student Services
Texas A&M
01.2009 - 08.2010
Bachelor of Arts - Political Science, Psychology
Texas A&M University