Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emilie Helton

Fair Haven,VT

Summary

Leveraging my experience as an executive and nanny, I cultivate nurturing relationships and provide attentive care for children, ensuring their safety, well-being, and positive developmental growth—skills that are invaluable in creating magical experiences for families visiting Disney parks. My extensive background as a Customer Service Agent at American Eagle Airlines honed my ability to provide exceptional service, manage customer expectations, and leverage advanced technology for efficient operations—all critical skills for delivering top-notch service as a Disney Travel Agent. Combining a track record of strategic leadership, exceptional childcare skills, and outstanding customer service, I am eager to leverage my diverse experience to create magical and unforgettable Disney vacation experiences for clients.

Overview

1
1
year of professional experience

Work History

Executive

BML Industries
Fair Haven, VT
04.2023 - Current
  • Crafting compelling social media content that resonates with diverse audiences. Whether it's sharing enchanting tales of Disney adventures, or offering insider tips and recommendations.
  • Demonstrated exceptional leadership in overseeing content creations with my children building skills and learning what's possible.
  • Leveraged social media platforms to enhance brand visibility and engagement, aligning with the dynamic marketing requirements outlined in the Disney role.
  • Utilized Generative AI tools with my kids and built common knowledge trying to work more efficiently.

Nanny

Em’s Nanny Service
Cincinnati, OH
2012 - 2016
  • Provided attentive and nurturing care for two children, ensuring their safety, well-being, and positive developmental growth.
  • Established a structured daily routine, balancing educational and recreational activities to promote a stimulating and supportive environment.
  • Fostered open communication with the parents to understand and align caregiving practices with family expectations.
  • Managed household responsibilities, including meal preparation, organizing activities, and maintaining a clean and organized living space.
  • Demonstrated effective decision-making skills in handling emergency situations, ensuring the safety and well-being of children at all times.
  • Provided guidance to children, encouraging independence, problem-solving skills, and self-confidence in various tasks and activities.

Customer Service Agent

American Eagle Airlines
Cincinnati, OH
2007 - 2012
  • Created a positive start to passengers' trips by being the first to greet them, ensuring a seamless check-in, and offering a hospitable ticketing experience to drive sales and enhance customer satisfaction.
  • Utilize advanced reservation/ticketing software proficiently to rebook itineraries, issue boarding passes, and accurately calculate and collect any applicable fees, showcasing technical expertise.
  • Effectively inform passengers at every stage of their journey with American Eagle Airlines, delivering appropriate and helpful information about their trips and belongings.
  • Collaborate seamlessly with the internal team to ensure accurate processing of passenger information, contributing to on-time flight departures.
  • Actively listen to passengers, addressing and resolving their concerns in accordance with company policies and procedures during flight interruptions, exhibiting a timely and friendly approach.
  • Contribute to the smooth operation of the Baggage Service Office, actively tracking baggage location and providing professional assistance to passengers, enhancing travel arrangements and customer satisfaction.
  • Demonstrate effective leadership in managing specific aspects of customer service operations, ensuring a collaborative and efficient work environment.
  • Devote over 40 hours per week to ensure optimal customer support, emphasizing a strong work ethic and commitment to exceeding passenger expectations and driving sales

Education

Event Management

University of Cincinnati Blue Ash College
Cincinnati, OH
01-2007

Skills

  • Disney Expert
  • Travel Planning
  • Attention to Detail
  • Content Creation
  • Problem Resolution
  • Positive Attitude & Professional
  • Prioritization
  • Customer Relations

Timeline

Executive

BML Industries
04.2023 - Current

Nanny

Em’s Nanny Service
2012 - 2016

Customer Service Agent

American Eagle Airlines
2007 - 2012

Event Management

University of Cincinnati Blue Ash College

Similar Profiles

CREATE PROFILE
Emilie Helton