Emilie Jackson
Buckeye,AZ
Summary
Psychology graduate with a minor in Gender & Sexuality Studies bringing experience in team training, administrative support, and conflict resolution. A confident communicator passionate about fostering inclusive workplaces, strengthening employee relations, and helping people thrive.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Holiday Inn & Suites
Durango, Colorado
05.2023 - 05.2026
- Supported guests as main contact, resolved concerns professionally, and delivered strong customer service in a fast-paced setting.
- Processed reservations, guest payments, and hotel system entries with accuracy and close attention to detail.
- Addressed guest concerns and conflicts with sound judgment while balancing corporate policies with guest needs and hotel expectations.
- Coordinated communication among housekeeping, maintenance, management, restaurant, and event teams to support smooth daily operations.
- Trained new hires on front desk procedures, reservation software, service standards, and daily workflows.
Second Assistant Manager
Zumiez
Durango, Colorado
02.2021 - 09.2024
- Supported daily store operations while helping to achieve sales, service, and operational goals.
- Built strong customer relationships through effective communication, conflict resolution, and product knowledge.
- Coached team members and supported positive, collaborative work habits.
- Assisted with onboarding and training new employees on company procedures, customer service expectations, and operational standards.
- Participated in candidate interviews and provided hiring feedback to support staffing decisions.
Team Member
Firehouse Subs
Centennial, Colorado
08.2020 - 08.2021
- Used strong communication and customer service skills to address customer needs.
- Provided training and guidance to new team members to ensure they understood their roles.
- Supported team members in keeping operations efficient in a fast-paced setting.
- Followed company procedures and workplace standards to support compliance and consistency.
Education
Bachelor of Arts - Psychology
Fort Lewis College
Durango, CO12-2025
Skills
- Communication & Interpersonal Skills
- Administrative Support
- Employee Training
- Conflict Resolution
- Team Leadership
- Organization & Time Management
- Customer & Employee Relations
- Attention to Detail
- Problem-Solving
- Recordkeeping & Filing
- Cross-Departmental Collaboration
Timeline
Front Desk Agent
Holiday Inn & Suites
05.2023 - 05.2026
Second Assistant Manager
Zumiez
02.2021 - 09.2024
Team Member
Firehouse Subs
08.2020 - 08.2021
Bachelor of Arts - Psychology
Fort Lewis College