Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Emilie Nastase

Blairsville,PA

Summary

Dynamic Beverage Supervisor with a proven track record at Live Casino, excelling in product promotion and customer engagement. Enhanced sales through innovative promotions and trained staff to elevate service standards. Skilled in inventory management and conflict resolution, fostering a collaborative team environment that consistently exceeded guest satisfaction targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Beverage Supervisor

Live Casino
03.2023 - Current
  • Developed enticing promotions that increased sales and attracted new customers to the establishment.
  • Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
  • Oversaw work of 10 bartenders, beverage servers and bar attendants.
  • Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
  • Facilitated communication between customer-facing and back-end teams to coordinate seamless beverage service delivery.
  • Trained and developed beverage staff on proper techniques, knowledge and skills.
  • Motivated team performance to consistently exceed targets by personally coaching struggling team members and offering incentives for strong sales.
  • Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
  • Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
  • Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
  • Streamlined beverage operations for increased efficiency and reduced waste by implementing effective inventory control systems.
  • Created a positive work environment through effective communication practices that fostered teamwork among staff members.

Bartender

Live Casino
11.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Bartender

The Villa Pub and Grill
05.2014 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Insurance Agent

New York Life Insurance Co
03.2019 - 12.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Education

High School Diploma -

Blairsville Saltsburg School District
Saltsburg, PA
06.2011

Skills

  • Sanitation standards
  • Health and safety regulations
  • Bar equipment maintenance
  • Ordering supplies
  • Cost control
  • Product promotion
  • Customer engagement
  • Customer service background
  • POS software proficiency
  • Customer complaint resolution
  • Inventory management
  • Beverage preparation
  • Team recruitment and training
  • Bar supervision
  • Bar operations
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Cash handling
  • Relationship building

Certification

RAMP certified

Timeline

Beverage Supervisor

Live Casino
03.2023 - Current

Bartender

Live Casino
11.2020 - Current

Insurance Agent

New York Life Insurance Co
03.2019 - 12.2020

Bartender

The Villa Pub and Grill
05.2014 - 05.2022

High School Diploma -

Blairsville Saltsburg School District

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Emilie Nastase