Summary
Work History
Education
Skills
Timeline
Generic

Emilie Seghers

Wickenburg,AZ

Summary

Dynamic business owner with a proven track record at Best Western Plus Kings Inn, excelling in customer service and employee training. Enhanced guest satisfaction through strategic decision-making and effective issue resolution. Skilled in project management and business development, fostering a high-performing team dedicated to operational excellence.

Work History

Buisness Owner

Shine Bright Housekeeping
  • Developed efficient scheduling system to optimize staff assignments and services to clean.
  • Implemented quality control measures to ensure consistent cleaning standards across all client sites.
  • Trained new employees on best practices for residential and commercial cleaning techniques.
  • Managed inventory of cleaning supplies and equipment, ensuring cost-effective procurement and usage.
  • Enhanced customer satisfaction by actively addressing client feedback and resolving service issues promptly.
  • Led team meetings to discuss performance goals, operational improvements, and employee development initiatives.
  • Consulted with customers to assess needs and propose optimal solutions.

Front Desk Manager

Best Western Plus Kings Inn
  • Managed front desk operations, ensuring seamless guest experiences and efficient check-in/check-out processes.
  • Trained and supervised front desk staff, improving service quality and team performance.
  • Implemented customer feedback systems, enhancing guest satisfaction and retention rates.
  • Coordinated with housekeeping and maintenance teams to resolve guest concerns promptly.
  • Developed staff schedules, optimizing coverage during peak business hours for operational efficiency.
  • Monitored inventory of supplies and equipment, ensuring resources were available for daily operations.
  • Handled reservations and special requests, personalizing services to meet diverse guest needs.
  • Analyzed occupancy trends, contributing to strategic pricing decisions and promotional initiatives.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.

Server

Waffle House
  • Developed efficient scheduling system to optimize staff assignments and services to clean.
  • Implemented quality control measures to ensure consistent cleaning standards across all client sites.
  • Trained new employees on best practices for residential and commercial cleaning techniques.
  • Managed inventory of cleaning supplies and equipment, ensuring cost-effective procurement and usage.
  • Enhanced customer satisfaction by actively addressing client feedback and resolving service issues promptly.
  • Led team meetings to discuss performance goals, operational improvements, and employee development initiatives.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

GED -

Wickenburg High School
Wickenburg, AZ

Skills

Customer service

Customer relations

Attention to detail

Driven and determined

Entrepreneurial personality

Work Planning and Prioritization

Business planning

Employee training

Project management

Business development

Strategic Decision-making

Issue resolution

Social media marketing

Staff hiring

Timeline

Buisness Owner

Shine Bright Housekeeping

Front Desk Manager

Best Western Plus Kings Inn

Server

Waffle House

GED -

Wickenburg High School

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Emilie Seghers