Emilie Southerland
Danville,KY
Summary
Sincere Special Needs Caregiver dedicated to gaining lifetime friendships with patients and completing tasks within specified timeframes. Well-versed in preparing healthy, nutritious meals and arranging and initiating age and developmentally appropriate activities. Focused on enhancing clients' lives through companionship and support.Reliable personal care professional bringing 2-3 years of experience in Personal Care Assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Overview
6
6
years of professional experience
Work History
Special Needs Caregiver
New Vista Care Center
Lexington, Kentucky
06.2022 - Current
- Assisted clients with personal hygiene, bathing, grooming and dressing.
- Redirected poor behavior using positive reinforcement.
- Developed rapport to create safe and trusting environment for care.
- Engaged clients in age-appropriate activities and playing games.
- Promoted language development skills through reading and storytelling.
- Transported clients to and from planned activities.
- Developed professional connections with clients through compassion and comprehensive guidance in daily activities.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Drove clients to doctors' appointments and social outings.
Waitress
Danville country club
Danville, Ky
08.2021 - 04.2022
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted customers, answered questions and recommended specials to increase profits.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Set up tables in between patrons to reduce wait times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Responded to ad hoc cleaning duties at end of shift.
- Filled condiments and napkin containers during slack periods.
Online Personal Shopper
Walmart
Danville, Ky
04.2018 - 08.2021
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.
- Satisfied customers with quick, accurate service under tight deadlines.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Asked store associates for help locating missing products.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
- Scanned items when pulling from shelves to update system stock information.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
Daycare Teacher
Hometown kids
Danville, KY
08.2020 - 07.2021
- Organized and led activities to promote physical, mental and social development.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Read aloud and played alphabet games to encourage early literacy.
- Introduced learning activities and imaginative play to teach children to explore.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Observed behavioral issues to alert parents or guardians.
- Sparked creativity and imagination by helping children discover new things each day.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Developed and enforced positive strategies to encourage good behavior.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Taught children foundational skills in colors, shapes and letters.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Implemented hands-on, play-based strategies for experiential learning.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Read stories to children and taught painting, drawing and crafts.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Integrated technology into lesson plans.
Education
High School Diploma -
Penn Foster High School
Homeschooling 12-2023
Skills
- Activity Planning
- Behavior Management
- Housekeeping
- Skill Building
- Medical chart documentation
- Decision-Making
- Attentive to People
- Certified in CPR/AED
- First Aid Certification
- Clear Communication
- Good under stressful situations
- Planning
- Written and Verbal Communication
- Organizational Skills
- Friendly, Positive Attitude
- Customer Service
- Critical Thinking
Timeline
Special Needs Caregiver
New Vista Care Center
06.2022 - Current
Waitress
Danville country club
08.2021 - 04.2022
Daycare Teacher
Hometown kids
08.2020 - 07.2021
Online Personal Shopper
Walmart
04.2018 - 08.2021
High School Diploma -
Penn Foster High School