EMILIEE RIDDLE
YAKIMA,WA
Summary
Accomplished Lead Customer Service Representative at Wheatland Bank, adept in conflict resolution and customer satisfaction enhancement. Leveraged problem-solving and MS Office skills to mentor team members and streamline operations, significantly boosting team performance. Demonstrates a keen willingness to lead and a positive, results-driven approach, ensuring high levels of client loyalty and team expertise.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Representative
Wheatland Bank
10.2021 - Current
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Took care of day to day operations
- Supported branch manager in client issues, operations and audits
- Opened new business and person accounts
- Vault teller, took care of cash orders to and from the cash vault
Bank Teller
Banner Bank
11.2020 - 10.2021
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
LEAD TEACHER
YMCA JEWETT CENTER
06.2017 - 11.2021
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Education
No Degree - BUSINESS
Western Governors University
Salt Lake City, UT06.2027
High School Diploma -
Naches Valley High School
Naches, WA06.2017
Skills
- Willingness to Lead
- Attention to Detail
- Problem-Solving
- Team Member Training
- Positive and Friendly
- Administrative Support
- Customer Correspondence
- MS Office Applications
- Appointment Scheduling
Timeline
Lead Customer Service Representative
Wheatland Bank
10.2021 - Current
Bank Teller
Banner Bank
11.2020 - 10.2021
LEAD TEACHER
YMCA JEWETT CENTER
06.2017 - 11.2021
No Degree - BUSINESS
Western Governors University
High School Diploma -
Naches Valley High School
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