Emilio Delgado
Pomona,CA
Summary
Experienced warehouse associate with a proven track record of training and mentoring new team members to enhance safety in warehouse learning. Proficient in resolving customer disputes and maintaining high satisfaction levels. Skilled in inventory reporting and customer-focused operations, adept at managing cash positions and optimizing department productivity. Proficient in time management as well as always looking to better day to day operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Learning Trainer
Amazon Logistics
Eastvale, CA
11.2024 - Current
- YMS Management
- Forklift trained (RC, Order Picker, Turret, Clamp, De-Stuff it, EPJ)
- Quip updating to track new hire trainings
- Formulating trainings to keep record of trainings in both new hire and cross trainings
- GTS adding and editing operator profiles to update trainings and adding vehicles that are able to be used by the operators
- Labor tracking along with tracking rate and TOT
- Successfully managed and organized warehouse inventory
- Adhered to company policies for safe storage of goods in the warehouse facility
- Used scanners to document pertinent carton level information
- Documented all damages, shortages, overages or other irregularities in shipment records
- Performed physical inventory counts on regular basis
Forklift Operator
Kenco Logistics
Chino, CA
08.2021 - 11.2024
- Tiger Team: away team to help other sites from Kenco Logistics
- Forklift certified ( Reach, RC, Order Picker, Clamp, Center Rider)
- Sites that I had traveled to & helped were located in (Dallas,TX / Charolette,NC / Olive Branch,MS)
- Upheld company standards and compliance requirements for operations and cleanliness
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Documented receipts, employee hours and inventory movements
- Coordinated shift-based inventory receiving, auditing and restocking
- Handled customer complaints, questions and inquiries
- Managed cash positions and made bank deposits
- Counted out cash drawers at end of each shift and logged profits into computer system
- Managed inventory and ordered new products when inventory was running low
- Trained new employees on company policies, procedures, techniques and customer service standards
- Answered customer inquiries in regard to nutritional information and menu offerings
- Cross-trained in every store role to maximize operational knowledge
Process Guide
Amazon
Ontario, CA
01.2020 - 08.2021
- Process guide for both RSR (Reserve Inventory) as well as IB Dock Clerk
- Pit Ambassador for learning
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards
- Loaded and unloaded trailers with care and efficiency
- Used computer and company software to enter shipment and inventory records
- Reviewed work orders to determine work assignments and material and equipment needs
- Led and complied with safety and wellbeing efforts on assigned shift
- Maintained inventory records with timely updates
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations
- Sorted and staged parts in racks or other designated areas
- Protected company inventory by maintaining and organizing storage areas
- Scanned products to provide accurate tracking using RF Scanner warehouse management system
- Utilized forklift to move inventory items
- Juggled shift duties, prioritizing immediate tasks to streamline operations
- Led initiatives aimed at improving operational efficiency through streamlined workflows
- Analyzed existing processes to identify areas for improvement and streamline workflows
- Troubleshot process-related issues and identified solutions to maintain operational flow
- Monitored process performance after implementation and adjusted procedures as needed
Cashier Team Lead
Del Taco
Pomona, CA
12.2018 - 03.2020
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Met high productivity standards in processing payments for customers
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Helped customers find specific products, answered questions and offered product advice
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance
Education
Some College - undefined
Citrus College
Glendora, CATruck Driving
160 Truck Driving School
San Bernardino, CA09.2025
High School Diploma - undefined
Ganesha High School
Pomona, CA05.2016
Skills
- Class A Licensed
- Inventory reporting
- Customer service-oriented
- Customer-focused
- RF scanner
- Warehouse Management
- Learning Courses and Tracking
- Staging and sorting
- Loading and unloading
- Deadline-driven
- Shipping operations
- Material inventory
- Safety awareness
- Certified forklift operator on over 10 vehicles
- Manufacturing and warehouse procedures
- Production deadline management
- Team development
- Training and mentoring
- Conflict resolution
- Microsoft Office
- Organizational skills
- Project planning
Certification
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Forklift Certification
- Quip Tracking
- Formulate trained
- GTS warehouse Forklift system
Accomplishments
Class A certified through Amazons Career Choice
Timeline
Learning Trainer
Amazon Logistics
11.2024 - Current
Forklift Operator
Kenco Logistics
08.2021 - 11.2024
Process Guide
Amazon
01.2020 - 08.2021
Cashier Team Lead
Del Taco
12.2018 - 03.2020
Some College - undefined
Citrus College
High School Diploma - undefined
Ganesha High School
Truck Driving
160 Truck Driving School