Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Emilio Garcia

Yellow Springs,OH

Summary

Highly energetic bilingual leader holding a Bachelor’s degree in Business Management with Cum Laude Honors, and bringing over three years of experience in digital marketing, sales, customer service, and event coordination. Excited to leverage expertise in marketing strategy and sales enablement to drive the go-to-market initiatives of Scala Commerce.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Performance Client Success Manager

Thryv
01.2022 - 04.2024
  • Managed and improved digital marketing efforts of over 100 Premier level Thryv accounts with an overall yearly spend of $4.2 Million in digital advertising.
  • Provided technical support to clients, troubleshooting Saas products, website browsers, and Microsoft Office Tools.
  • Developed custom strategies for each client to enhance their digital presence, utilizing a suite of Thryv programs including responsive websites, CRM management, PPC Ads, Google LSA Ads, SEM, SEO, Marketing Center, Directory Optimization, Display Advertising, and social media advertising, while also spearheading marketing campaigns to optimize client's return on investment.
  • Coordinated internal and external client meetings, serving as the liaison between departments and client account teams.
  • Maintained Google Ads and Microsoft Advertising Search certifications.
  • Used strong analytical and critical thinking to educate and resolve complex issues with clients and resold the value of the products.
  • Demonstrate excellent time management by being able to proactively plan, prioritize, and follow up with client needs while exceeding client and company goals.

Digital Account Coordinator

Thryv
01.2021 - 01.2022
  • Managed and improved digital marketing efforts of over 200 accounts with an overall yearly spend of $1.2 Million in digital advertising
  • Planned customized strategies for clients utilizing a suite of Thryv programs, including responsive websites, content marketing, directory optimization, SEM, and social media advertising
  • Communicated recommendations to clients through various channels, including phone calls, webinars, and emails
  • Demonstrated strong analytical and critical thinking skills to educate and resolve issues with clients, exceeding both client and company goals.

Travel Nurse Recruiter

Health Carousel
01.2021 - 01.2021
  • Interviewed 5 candidates through 70-100 inbound and outbound calls a day
  • Interviewing and screening nurses for qualifications and for location placement
  • Retained Nurses through excellent customer service and by being available to them 24/7
  • Utilized CRM to monitor client service requests
  • Assisted nurses with our on demand portal website through online demonstrations and troubleshooting.

Team Leader

Bravo Cucina Italiana
01.2018 - 01.2020
  • Managed multiple fast-paced locations netting $15,000+ daily sales
  • Recruited, developed employees through observation, coaching and training (guest services and beverage / food classes)
  • Assisted guests in booking and overseeing large parties; handled all restaurant escalations
  • Created weekly schedules for employees while budgeting forecasted labor hours
  • Responsible for deposits, inventory, bar / kitchen line checks, floor charts, ambiance and quality control.

Sale Development Representative

LexisNexis
01.2016 - 01.2017
  • Provided online demonstrations to attorneys and sold online legal platforms to law firms
  • Retained over 400 accounts by conducting legal research and providing excellent customer experiences
  • Produced $1M+ in revenue through client renewals while reducing cancellation rates and de-escalating unsatisfactory customer experiences
  • Developed peers by giving feedback, onboarding and training sales representatives in Manila, Philippines.

Education

Bachelor of Science in Business Management -

Raj Soin College of Business
Dayton, OH

Skills

  • Marketing Strategy
  • Sales Enablement
  • Customer Service
  • Event Coordination
  • Digital Marketing
  • Technical Support
  • Analytical Thinking
  • Inter-department collaboration
  • Onboarding and Orientation
  • Client renewals and prospecting

Certification

  • Google Ads Certification
  • Microsoft Advertising Search Certification

Languages

Spanish
Native or Bilingual

References

Available upon request

Timeline

Performance Client Success Manager

Thryv
01.2022 - 04.2024

Digital Account Coordinator

Thryv
01.2021 - 01.2022

Travel Nurse Recruiter

Health Carousel
01.2021 - 01.2021

Team Leader

Bravo Cucina Italiana
01.2018 - 01.2020

Sale Development Representative

LexisNexis
01.2016 - 01.2017

Bachelor of Science in Business Management -

Raj Soin College of Business

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Emilio Garcia