EMILIO JOSE UREÑA GARCIA
Fort Pierce
Summary
Logistics professional with expertise in operations management and process optimization. Proven ability to enhance workflow efficiency and ensure safety compliance. Experienced in leading diverse teams to achieve operational excellence in high-demand environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Field Service Technician
NuCo2
Ft. Pierce
01.2025 - Current
- Diagnosed technical issues and performed necessary repairs on-site.
- Responded promptly to emergency service requests from clients.
- Conducted routine inspections to confirm equipment functionality and maintain safety compliance.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Provided training to clients on proper equipment usage and safety protocols.
- Observed field safety protocols to prevent injuries and accidents.
- Collaborated with team members to enhance service processes and increase overall efficiency.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Responded promptly to customer inquiries and service requests in a professional manner.
- Reduced customer callbacks and equipment failures by thoroughly reviewing jobs upon completion.
Shift Manager Maritimes Operations
Dp World
04.2016 - 08.2020
- Led daily terminal operations for 150+ employees in high-volume logistics environments.
- Managed container yard operations, logistics coordination, and workforce allocation.
- Coordinate the entries and exits of commercial ships at the Terminal
- Reduced operational downtime and improved workflow efficiency through proactive coordination.
- Ensured operational continuity through cross-functional collaboration with terminal departments to optimize processes.
- Analyzed operational KPIs to improve efficiency, reduce delays, and optimize workforce utilization.
- Implemented process improvements to enhance service delivery and efficiency.
- Implemented workflow optimization initiatives that improved crane operator productivity from 10 to 13–15 container movements per hour.
- Developed operational strategies to minimize truck driver downtime, increasing productivity from 2 to 3.5–4 completed movements per hour.
- Monitored inventory levels and managed supply chain logistics effectively.
- Conducted operational risk analysis and enforced compliance with terminal safety procedures.
- Conducted regular safety inspections to maintain a secure work environment.
- Demonstrated strong analytical skills to evaluate operational performance and identify improvements.
- Resolved operational issues promptly to minimize disruptions during shifts.
- Addressed operational challenges to ensure smooth workflow and minimize disruptions.
- Helped employees accomplish tasks during peak periods.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Coached and guided team members, enhancing skill sets and overall team performance.
- Resolved conflicts between staff members in a professional manner.
- Facilitated conflict resolution among team members to promote a harmonious work environment.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Operational management on rotating schedules
- Industrial safety audit and operational processes
- Scouted areas for improvement in operations to enhance efficiency and effectiveness.
- Developed and mentored operations personnel, creating growth opportunities for high-potential employees within the organization.
- Maintained strong safety compliance standards and supported continuous improvement initiatives.
- Conducted security training sessions for staff to enhance workplace safety awareness.
- Oversaw implementation of Master Plan initiatives to streamline operational processes.
- Identify opportunities for growth in collaborators
Port Expantions
DP World
Santo Domingo, SD
03.2015 - 01.2016
- Coordinated diving inspections and marine operations for port expansion projects to enhance project efficiency.
- Facilitated safe introduction and mobilization of heavy equipment into national waters, ensuring compliance with safety regulations.
- Integrated infrastructure expansion activities with daily terminal operations to maintain seamless operational continuity.
Yard Supervisor
Dp World
01.2011 - 01.2016
- Managed resource allocation of operational personnel to optimize workflow
- Distributed personnel to workplaces based on priority, ensuring efficient operations
- Anticipate work queues according to ships operating in the terminal
- Monitor work queues in the shipping area
- Improved operational efficiency by reducing wasted time in processes.
- Conducted pre-operational safety talks to enhance team readiness and compliance
- Enhanced workplace conditions by organizing safety and maintenance checks.
- Facilitated training sessions on anti-bribery measures to promote ethical practices.
Commercial Variations Monitor
Trace International CxA
01.2009 - 01.2011
- Monitored commercial variations across 10 branches, ensuring alignment with business objectives.
- Managed pricing oversight for various products, optimizing competitiveness and profitability.
- Conducted monthly CRM analysis to assess performance trends and inform strategic decisions.
- Analysis of sales margins
- Analysis of future customers and retention of existing customers
- Coordinated internal operational activities and customer-focused business initiatives.
- Prepared operational reports, monitored sales statistics, and supported process audits.
- Supported commercial operations, project coordination, and government tender initiatives.
- Managed government tenders.
Sales Personnel Motivational Project Manager
Trace International CxA
01.2005 - 01.2009
- Presentation of motivational project for sales personnel
- Led Rayadito project to enhance local community engagement through targeted initiatives.
- Monitored business management sales activities to identify trends and areas for improvement.
- Personnel training plan
- Execution of government tenders
- Management of related commercial bank projects
- Provided strategic management advice that improved operational efficiency across projects.
- Preparation of seasonal fairs
- Analysis of commercial visit agendas
- Inspection of activities by sellers through the VNC platform
- Formulate and analyze competition
- Formulation of contracts
- Assisted collections and accounting departments with various services.
Reception and Security Personnel
Marcelino Velez Santana Hospital
01.2004 - 12.2004
- Conducted reception, security in the emergency area, and room inspections.
- Executed daily responsibilities with attention to detail and efficiency.
- Collaborated with diverse coworkers to achieve common goals and resolve product and service-related issues.
- Proposed innovative ideas that streamlined processes and improved team collaboration.
Education
Master in Industrial Engineering - Industrial Engineering
Apec University (UNAPEC)
Dominican Republic03-2023
Bachelor of Business Administration - Business Administration And Management
Universidad Del Caribe (UNICARIBE)
Dominican Republic08-2015
Some College (No Degree) - Proficient
Víctor Estrella Liz High School
Dominican RepublicSkills
- Field Equipment Maintenance
- Technical Troubleshooting
- On-site Equipment Support
- System Diagnostics
- Preventive Maintenance
- Safety Protocols
- Risk Analysis
- Operations Management
- Operational Planning
- Process Optimization
- Continuous Improvement
- Performance Metrics
- Inventory management
- Supply chain logistics
- Service Management Software
- Customer Support
- Customer Interaction
- Customer relationship management
- Technical Training
- Technical Documentation
- Diagnostic Tools
- Microsoft
- Cross-functional Coordination
- Team collaboration
- Workflow optimization
- Process improvement
- Leadership & Team Management
- Problem Solving
- Teamwork
- Industrial Safety Compliance
- Workforce Development
Certification
- Supervisor Terminal Operations (STO) - Dp World Institute
- Design, installation and commissioning of advanced Photovoltaic Systems
- Accurate self - Assessment Competency Development Guide - Dp World Institute
- Sustainability – Dp World Institute
- Safe Star – Dpworld Caucedo
- Anti-Bribery and Corruption Training Course – Dp World Institute
- Sales Management – Infotep
- Management and Sales - Infotep
- Management by competencies - Iterom
- Teamwork - Trace International
- Work at Height – Dp World Cauedo
- Rigging (Rigging System) – Dp World Caucedo
- Human Relations: Expert
- Customer Service - Infotep, Perito, Trace International
- Initiatives and Achievement Orientation – Training Consulting
- Monitoring of Operations and Planning Practices – Dp World Caucedo
- Customer Service - Training Consulting
- The 7 Command Management Chairs - Training Consulting
- Emotional Intelligence – Training Consulting
- Conflict Management – Training Consulting
- Grammar and Writing – Licdo. Juan Martínez Montero
- Intermediate level English – European Union
- Basic level English – ITLA
- Risk Analysis – Dp World Caucedo
- CO2 MK9 System Detections by LOGICO
- SMITH SYSTEM
Languages
- Spanish (Native)
- English (Professional Working Proficiency)
Timeline
Field Service Technician
NuCo2
01.2025 - Current
Shift Manager Maritimes Operations
Dp World
04.2016 - 08.2020
Port Expantions
DP World
03.2015 - 01.2016
Yard Supervisor
Dp World
01.2011 - 01.2016
Commercial Variations Monitor
Trace International CxA
01.2009 - 01.2011
Sales Personnel Motivational Project Manager
Trace International CxA
01.2005 - 01.2009
Reception and Security Personnel
Marcelino Velez Santana Hospital
01.2004 - 12.2004
Master in Industrial Engineering - Industrial Engineering
Apec University (UNAPEC)
Bachelor of Business Administration - Business Administration And Management
Universidad Del Caribe (UNICARIBE)
Some College (No Degree) - Proficient
Víctor Estrella Liz High School