Hi, I’m
Emilio Loya
Coachella,CA
Summary
Proven Food and Beverage Attendant at JW Marriott Desert Springs Resort & Spa, excelling in guest services and dining room organization. Demonstrated leadership in training staff and enforcing high service standards, enhancing customer satisfaction. Skilled in upselling strategies and teamwork, significantly contributing to a seamless dining experience.
Overview
1
year of professional experience
Work History
JW Marriott Desert Springs Resort & Spa
Food and Beverage Attendant
12.2022 - 06.2024
Job overview
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Processed payments and provided receipts to establish proof of transaction.
- Engaged in suggestive selling and other sales techniques.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
Education
Cal State San Bernardino , San Bernardino, CA
International Business from Marketing
05.2026
Skills
- Guest Services
- Food Preparation
- Order Accuracy
- Upselling strategies
- Dining room organization
- Staff Leadership
- Safe Food Handling
- Teamwork and Collaboration
- Strong Work Ethic
- Effective Multitasking
- Language Fluency
- Time Management
- Kitchen Communication
- Proficient in Software
- Quick Learner
- Menu Memorization
- Table Setting
Accomplishments
A.A Business Administration
Student Leader in International Education Program & Club
Food Handler Safety Certificate
Timeline
Food and Beverage Attendant
JW Marriott Desert Springs Resort & Spa
12.2022 - 06.2024
Cal State San Bernardino
International Business from Marketing
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