Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Walter Sotomayor

51 Morgan Way, Monroe Township,NJ

Summary

Hardworking and punctual FC Associate works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day as well as a former diligent Cashier with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with retail and adaptable to new processes and procedures.

Overview

23
23
years of professional experience

Work History

FC Associate

Amazon
Cranbury, NJ
10.2017 - Current
  • Assembled, lined and padded cartons and containers.
  • Marked and labeled containers, container tags or products using marking tools.
  • Obtained, moved and sorted products and materials.

Cashier

ShopRite
East Windsor, NJ
06.2014 - 08.2018
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained work area and kept cash drawer organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Customer Service Representative

Plaza Dorada
Perth Amboy, NJ
07.2009 - 04.2014
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Contacted customers about potential service upgrades, new phone services and account changes.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Assistant Manager

Nuñez Distributors
North Bergen, NJ
08.2005 - 07.2009
  • Assigned work and monitored performance of project personnel.
  • Ensured compliance with safety regulations and company policies.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Customer Service Receptionist

Case Medical
Ridgefield, NJ
06.2004 - 07.2005
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Assisted customers in resolving account issues by providing accurate information in a timely manner.

Cashier

Pathmark Supermarket
North Bergen, NJ
08.2000 - 02.2004

Education

Associate of Arts - Photography

The Art Institute of Philadelphia
Philadelphia, PA
05-1992

Skills

  • Loading and Unloading
  • Order Picking
  • Barcode Scanning
  • Cash Register Operation
  • Cash Handling
  • Customer Assistance
  • Cleaning and Sanitizing

Languages

Spanish
Native/ Bilingual

Timeline

FC Associate

Amazon
10.2017 - Current

Cashier

ShopRite
06.2014 - 08.2018

Customer Service Representative

Plaza Dorada
07.2009 - 04.2014

Assistant Manager

Nuñez Distributors
08.2005 - 07.2009

Customer Service Receptionist

Case Medical
06.2004 - 07.2005

Cashier

Pathmark Supermarket
08.2000 - 02.2004

Associate of Arts - Photography

The Art Institute of Philadelphia

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Walter Sotomayor