Tony Bynum
Hampton,Va
Summary
Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 50 or more pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
FC Associate
Amazon
ORF 3
12.2022 - Current
- Pick
- Amnesty Mezz & upstairs areas
- Maintained Path numbers while also completing Amnesty task on both Mezzanine & Building pick and Stowe areas
- Followed procedures at all times for personal and team safety.
RBA Claims Specialist
12.2021 - 12.2022
- Assist deceased Participant’s Beneficiaries
- Carefully listen to and understand client issues
- Probe and isolate issue causes
- Explain coverages and programs to clients to insure quality assurance
Delivery
FedEx, Driver
09.2021 - 12.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Customer Service Representative
PRA
11.2020 - 12.2021
- Carefully listen to and understand client issues
- Probe and isolate issue causes
- Utilize available resources to identify appropriate solutions for customers
- Explain coverages and programs to clients to insure quality assurance
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Level 1 Technician, Pipe Fitting
Waterworks
12.2020 - 09.2021
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Aerotek
09.2019 - 11.2020
- Carefully listen to and understand client issues
- Probe and isolate issue causes
- Utilize available resources to identify appropriate solutions for customers
- Explain coverages and programs to clients to insure quality assurance, Performed many important duties such as cashier
- Education
- Supervise and interview new team members
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
NexRep
05.2019 - 10.2019
- Supervise and interview new representatives
- Received inbound phone calls from Grub Hub delivery drivers and or restaurants that utilize Grub Hub Services
- Assist Grub Hub drivers with problem solving in various situations
- Ensure first call resolution
Customer Service Representative
IBEX Global
08.2017 - 05.2019
- Call center
- Reviewed personal documents
- Pay operations
- Tax operations
- Insurance operations
Ride Operator
Speed Club Center
07.2016 - 08.2017
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Ride Operator
Busch Gardens,
06.2016 - 08.2017
- Supervise and interview new members, Received multiple acknowledgements for guest service
- Main track
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
Team Member
Mcdonald's
05.2014 - 03.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Sports Medicine
Bluefield College
Bluefield, VAHigh school diploma -
Bethel High school
Hampton, VA2015
Skills
- Call Center
- Customer Care
- Customer Service
- CSR
- Customer Support
- Landscaping
- Quality Assurance
- Guest Services
- Maintenance
- Lawn Care
- Delivery driver experience
- Warehouse experience
- Box truck
- Driving
- Maintaining Clean Work Areas
- Excellent Communication
- Teamwork Skills
- Customer Order Fulfillment
- Quality Assurance and Control
- Work Prioritization
- Order Picking and Processing
- Critical Thinking
- Shipping and Receiving
- OSHA Guidelines
- Trailer Loading
- Package Verification
- Loading and Unloading Vehicles
- Safety Regulation Adherence
- Issue Resolution
- Team Leadership
- Willing to Learn
- Handheld Scanners
- Order Status Updating
- Serve Customers
Timeline
FC Associate
Amazon
12.2022 - Current
RBA Claims Specialist
12.2021 - 12.2022
Delivery
FedEx, Driver
09.2021 - 12.2022
Level 1 Technician, Pipe Fitting
Waterworks
12.2020 - 09.2021
Customer Service Representative
PRA
11.2020 - 12.2021
Customer Service Representative
Aerotek
09.2019 - 11.2020
Customer Service Representative
NexRep
05.2019 - 10.2019
Customer Service Representative
IBEX Global
08.2017 - 05.2019
Ride Operator
Speed Club Center
07.2016 - 08.2017
Ride Operator
Busch Gardens,
06.2016 - 08.2017
Team Member
Mcdonald's
05.2014 - 03.2016
Sports Medicine
Bluefield College
High school diploma -
Bethel High school