Yvette Bonner
Fredericksburg,VA
Summary
Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills.
Overview
6
6
years of professional experience
Work History
FC Associate L1
Amazon
Fredericksburg, VA
11.2023 - Current
- Seasonal worker : Duties include picking, sorting and scanning packages in preparation for mailing to customers. Later rehired for a permanent position in a fulfillment center in Fredericksburg, VA in the twenty pounds sort department, also trained certified Learning Ambassador, cross trained in five pounds.
Remote Independent Contractor
LiveOps
01.2023 - 03.2024
- Collaborating with various companies to assist with customer service issues including billing, some upselling, technical support, and filing claims (home and auto) if necessary.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Remote Customer Service Representative
Assurant
05.2023 - 08.2023
- Provided credit card members with car rental benefits
- Educating members about the numerous benefits that come with credit cards
- Filing car rental claims on vehicles that engaged in an accident while in possession of the rented vehicle.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Leasing Agent
Seminole Trails Management LLC
08.2022 - 12.2022
- Find a new home for prospective tenants
- Run credit reports, and background checks for evictions and criminal history: email daily and weekly reports to home office
- Post rental payments and send late notices for rent paid after the 5th of the month
- Created work orders for the maintenance crew.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Remote MSS Tier 2 Advisor
Kelly Services
11.2017 - 08.2022
- Remote customer service advisor for third-party vendor Apple
- Assisting customers with various billing issues, while providing technical support for various Apple devices (iPhone, iPad, and Apple Watch)
- Started as Tier 1 Advisor then later promoted to Tier 2 advisor.
Education
Business Administration -
Strayer University
01.2023
Skills
- Call Center
- Conflict Resolution
- Strong Verbal Communication
- Multitasking and Prioritizing
- Complex Problem Solving
- Customer Relations
- Relationship Building
- Microsoft Office
- Warehouse Safety
- Packing Efficiency
- Loading and unloading
- Order Picking
Timeline
FC Associate L1
Amazon
11.2023 - Current
Remote Customer Service Representative
Assurant
05.2023 - 08.2023
Remote Independent Contractor
LiveOps
01.2023 - 03.2024
Leasing Agent
Seminole Trails Management LLC
08.2022 - 12.2022
Remote MSS Tier 2 Advisor
Kelly Services
11.2017 - 08.2022
Business Administration -
Strayer University
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