Emilio Vera
Houston,Texas
Summary
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
9
9
years of professional experience
Work History
Tax Refund Clerk
Harris County Tax Office
11.2023 - Current
- Streamlined document filing by organizing and categorizing files for quick retrieval.
- Reduced errors in data entry via 5 days per work week by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls per 30 days professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Intellectual Property Clerk
Osha Bergman Watanabe & Burton LLP
10.2022 - 02.2023
- Collaborated with legal teams to resolve tenant disputes and eviction proceedings professionally and efficiently.
- Managed rent collection processes, maintaining accurate records of payments and pursuing delinquencies when necessary.
- Managed intellectual property portfolio to protect company''s technology assets while also exploring licensing opportunities for revenue generation purposes.
- Protected valuable intellectual property assets through the strategic management of patent, trademark, and copyright portfolios.
- Assisted in patent application process, protecting valuable intellectual property rights for innovations.
Guest Service Lead/Supervisor
SHIELD Event Services
07.2016 - 08.2022
- Created action plans for resource allocation to maximize operational efficiency for teams of 4 made up of 6 staff members.
- Mentored 12 junior staff members on company policies and best practices leading to consistent levels of high-quality service delivery.
- Maintained accurate records of all guest interactions for better understanding of trends and patterns in customer behavior.
- Established strong relationships with local businesses, promoting cross-promotional opportunities and boosting hotel revenue.
Education
Bachelor of Science - Interdisciplinary Studies
University of Houston-Downtown
Houston, Texas12.2020
Skills
- E-learning development
- Asset management
- Documentation management
- Data analysis
- Data visualization and presentations
- Deadline oriented
- Accuracy and attention to detail
Community Service
Helms, Child Mentor, 2013, 2015
Timeline
Tax Refund Clerk
Harris County Tax Office
11.2023 - Current
Intellectual Property Clerk
Osha Bergman Watanabe & Burton LLP
10.2022 - 02.2023
Guest Service Lead/Supervisor
SHIELD Event Services
07.2016 - 08.2022
Bachelor of Science - Interdisciplinary Studies
University of Houston-Downtown
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