Emilio Larry Zamorano
Riverside,CA
Summary
Experienced IT Analyst and Technical Implementation & Support Specialist with a demonstrated history of working in the higher education industry. Skilled in systems administration, software implementation, business process analysis,database management, and software support. Strong information technology professional with an MBA focused in General Business and IT Management from California State University.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Independent Contractor, IT Analyst & Technician
Self-employed
Riverside, CA
03.2020 - Current
- Worked independently, flexibly, and remotely in various IT capacities
- Managed quality control and maintained high level of customer satisfaction.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
Application Support Specialist II/Analyst II
UCSB Administrative & Residential IT
Santa Barbara, CA
09.2016 - 03.2020
- Led vendor software implementation projects from requirements gathering phase through production deployment
- Had integral role in committee for planning major organization-wide financial systems upgrade project
- Offered go-live support during critical activation period for smooth implementation.
- Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
- Served as primary technician to plan, install, configure, and upgrade software/hardware, and POS systems
- Developed and maintained processes to automate data exchange between various systems
- Researched, recommended, and implemented solutions for business process automation
- Ongoing support for desktop computers, servers, networks, Active Directory, CRM systems, software/hardware lifecycles, hardware/software upgrades, database systems, computer networking,ticket tracking,and other technical services as necessary
- Handled all reporting tasks for each project and updated support policy documentation whenever changes were noted.
Systems Analyst II
UCSB Housing, Dining, & Auxiliary Enterprises
03.2006 - 09.2016
- Analysis, contracts, housing assignments, and billing for university residence halls and apartments that housed more than 9,100 residents
- Led in the planning, implementation, and successful transition from paper/manual processes to digital/automated processes and computer systems with latest technologies
- Researched, evaluated, and configured technology solutions, and presented recommendations for improved system operations.
- Coordinated installation of updated computer programs and systems.
- Expanded systems with new features and structural components.
- Quality assurance testing for customized web-based applications
- Created data verification methods to comply with standard system procedures.
- Ran SQL query reports to normalize and exchange data between various systems, such as academic, hospitality, judicial, residential, and financial
Front Desk Manager/Subject Pool Coordinator
UCSB Department of Psychological & Brain Sciences
Santa Barbara, CA
01.2003 - 03.2006
- Maintained human subject pool database and web-based management of over 3000 participants annually
- Led transition from manual processes to online systems
- Enforced departmental and federal policies for human research subjects
- Provided administrative support, customer service to faculty, researchers, graduate students, undergraduate students, staff
- Delivered hands-on training to new and current employees and students on security, software systems. and human subject procedures.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
MBA - General Business & IT Management
California State University
Carson, CA06.2012
Associate of Science - Business
Santa Barbara City College
Santa Barbara, CA06.2008
Associate of Arts - Computer Information Systems
Santa Barbara City College
06.2008
Bachelor of Arts - English
University of California
Santa Barbara, CA03.2000
Some College (No Degree) -
Various Institutions
Various LocationsSkills
- Application development analysis
- Business intelligence reports
- Business/technical analysis
- Computer networking
- Database systems
- Desktop/server support
- IT management
- MS Windows/Windows Server
- Network support
- POS systems
- Project management
- QAT/software testing
- Requirements engineering
- SQL/SQL Server
- Systems administration
- UI design
Certification
- Accounting Information Systems - Skills Competency
- Business Objects Crystal Reports XI Level II Certificate
- MS SharePoint Core Solutions Certificate
Awards
- Nominee, UCSB Staff Citation of Excellence Awards Program
February 2016
The purpose of the program is to acknowledge and celebrate outstanding achievements and meritorious
service of career staff. Nominated for development & implementation of new and innovative processes - Nominee/Finalist, UCSB Teams Win Championships Award
May 2013
The “Teams Win Championships” Award is presented each year to one team that has coordinated efforts across
UCSB departmental lines to provide a unified response to a particular student-service need. One of three finalists,
my team was nominated for the SIS Mainframe Conversion/Modernization Project.
Timeline
Independent Contractor, IT Analyst & Technician
Self-employed
03.2020 - Current
Application Support Specialist II/Analyst II
UCSB Administrative & Residential IT
09.2016 - 03.2020
Systems Analyst II
UCSB Housing, Dining, & Auxiliary Enterprises
03.2006 - 09.2016
Front Desk Manager/Subject Pool Coordinator
UCSB Department of Psychological & Brain Sciences
01.2003 - 03.2006
MBA - General Business & IT Management
California State University
Associate of Science - Business
Santa Barbara City College
Associate of Arts - Computer Information Systems
Santa Barbara City College
Bachelor of Arts - English
University of California
Some College (No Degree) -
Various Institutions
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