Summary
Overview
Work History
Education
Skills
Timeline
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Henry Novellas

Henry Novellas

Covina,CA

Summary

Performance-oriented Independent Contractor with proven attention to detail and Health Information Services experience. Drives project success and customer satisfaction with high-quality work. Experienced in Information Services Desk ticket handling and always willing to go extra mile to meet schedule targets and budget. And a team player with effective skills to motivate and conjugate team productivity.

Overview

14
14
years of professional experience

Work History

Independent Contractor

Multiple Clients (Fox Ent., Asics Tiger, ASP)
, CA
04.2014 - Current
  • Created promotional materials, including flyers, brochures, and direct mail pieces.
  • Negotiated contracts with vendors for services and supplies.
  • Managed daily operations of the business, including budgeting and financial reporting.
  • Provided technical assistance to clients in using products or services.
  • Researched industry trends to ensure competitive pricing structures were maintained.
  • Coordinated shipping of products or services to customers in a timely manner.
  • Maintained relationships with existing customers while seeking new ones.
  • Assisted in developing software solutions tailored to individual customer needs.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Formatted text and graphics files in preparation for uploading to internal and external websites.
  • Researched and gathered information and photographs relating to freelance projects.
  • Conducted online research to obtain relevant information and materials.
  • Stored, shared and created documents with Microsoft Word, Google Docs and SharePoint.
  • Prepared images for client websites with Adobe Photoshop.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Information Services Analyst

Keck Medical Center of USC
Los Angeles, CA
10.2010 - 04.2014
  • As USC Keck Hospitals transitioned from an I.T. Help Desk to an Information Service Desk, we raised the bar in providing excellent customer service.
  • Supported leading health industry platforms like CERNER , Tenet , Pixis and other industry vendors.
  • Achieved in a Tier 1 and 2 architecture; using Footprints to provide a way to maintain customer tickets with SLA's to IT teams for remediation.
  • Many proprietary software were utilized along side our vendor's; this included working with the software beyond initial password resets
  • Reports were printed, accounts created and devices monitored and configured in a critical emergency atmosphere.
  • Routinely helped System Administrators working with Windows Active Directory for accounts, groups and equipment administration,this included cellular phones and tablets
  • Provided technical assistance to 5000+ end users for software and hardware issues.

Health Information Services Clerk

Prosum Staffing Agency
03.2010 - 10.2010
  • Provided excellent customer service to Hospital employees, nurses and doctors.
  • Answered phones for about 80% of my job, dealing with customer software issues.
  • Created tickets, letters, reports, queries, and inventory stats for management.
  • Maintained patient medical records in accordance with HIPAA guidelines.

Education

Some College (No Degree) - Visual Basic For Applications

Extended University of Cal Poly Pomona
Pomona, CA

Skills

  • Deadline Adherence
  • Equipment Repair
  • Error Correction
  • Software Development
  • Customer Support
  • Online Tutoring
  • Proficient in HSIT software (Cerner, Pixis), ticketing systems (Footprints, TrackIT), office suites (MS Office, LibreOffice), and graphical manipulation softwares (Photoshop, GiMP)
  • Remote Support
  • Software Installation
  • Helpdesk Operations
  • User Support
  • Technical Writing
  • Troubleshooting and Diagnostics
  • Technical Documentation
  • Troubleshooting Skills
  • End-User Training
  • Application Support
  • Information Security
  • Mobile Device Management
  • Team Collaboration
  • Vendor Relationship Management
  • Application Configuration
  • Permissions and Access Control
  • Problem-Solving Abilities
  • Professional Demeanor
  • Problem-Solving
  • Quick Learner
  • System Updates
  • Teamwork and Collaboration
  • Root Cause Analysis
  • Technical Analysis

Timeline

Independent Contractor

Multiple Clients (Fox Ent., Asics Tiger, ASP)
04.2014 - Current

Information Services Analyst

Keck Medical Center of USC
10.2010 - 04.2014

Health Information Services Clerk

Prosum Staffing Agency
03.2010 - 10.2010

Some College (No Degree) - Visual Basic For Applications

Extended University of Cal Poly Pomona

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Henry Novellas