EMILIO J. ESQUIVEL CASTAÑEDA
San Antonio,TX
Summary
Hardworking, creative, and tech-savvy professional with over a decade of experience in customer service and technical support. Adept at troubleshooting, problem-solving, and providing clear, friendly assistance across various platforms and industries. Passionate about technology, media, and continuous growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
NBA Project Tier 2 Agent Remote
Harte Hanks
09.2024 - Current
- Provide support to NBA fans regarding advanced technical issues, and billing inquiries.
- Deliver prompt, professional solutions to ensure excellent fan experiences.
Deloitte North Dakota Project | Remote
Harte Hanks
05.2024 - 09.2024
- Assisted ND Social Services with government programs and benefits.
- Delivered empathetic, informed support to individuals in need.
Deloitte Delaware P-EBT Project | Remote
Harte Hanks
02.2022 - 05.2024
- Provided information and troubleshooting assistance related to Pandemic EBT benefits
- Ensured compliance with privacy and program guidelines.
HBO Max Project | Remote
Harte Hanks
11.2021 - 02.2022
- Resolved technical, billing, fraud, and content access issues via phone and email
- Delivered efficient, customer-focused solutions
Deloitte Ohio PUA Project | Remote
Harte Hanks
04.2021 - 11.2021
- Helped users apply for Pandemic Unemployment Assistance (PUA)
- Guided families through website issues and documentation uploads
Esquivel Painting & Remodel | San Antonio, TX
Assistant
San Antonio, USA
03.2010 - 05.2021
- Contributed to remodeling projects for homes and businesses
- Worked hands-on with painting, carpentry, and general renovations
Harte Hanks PUA Support | Remote
KeyStaff
10.2020 - 04.2021
- Responded to calls, assisted with online applications, and resolved technical upload issues
Front of Precinct Agent
Geek Squad
San Antonio, USA
10.2015 - 09.2019
- First point of contact for customers seeking tech support
- Repaired and set up devices, updated service queues, and delivered timely updates
- Fostered a positive environment for troubleshooting tech challenges
Senior CIA Agent
Geek Squad
San Antonio, USA
09.2014 - 10.2015
- Performed diagnostics and device protection services in-person and remotely
- Supported accurate documentation and efficient team collaboration
Heaven Service | San Antonio, TX
Owner
San Antonio, USA
01.2012 - 10.2015
- Operated a personal tech support business
- Repaired and maintained devices while creating a supportive atmosphere for clients
Assistant to Master Control
Telemundo San Antonio
San Antonio, USA
05.2011 - 04.2012
- Created and edited commercials, assisted in live show production
- Supported network tech operations, including scheduling and program uploads
Education
Network and System Administration
University of Texas At San Antonio (UTSA)
San Angelo, TX04-2027
Network And System Administration
San Antonio College
San Antonio, TX01.2019
Diploma -
Southwest Preparatory High School
01.2011
Skills
- Video editing and audio engineering
- Bilingual communication in Spanish and English
- Network troubleshooting and technical support
- Problem solving and troubleshooting
- Team collaboration and project management
- Customer satisfaction and sales negotiation
- Game development and competitive gaming
- Computer repair and maintenance
- Sports enthusiasm
Certification
- A+ Certification
- Cisco Networking (Levels 1–3)
- Linux Certification
- Microsoft Office (2003–2013)
References
- Maria Garcia, maria.garcia@hartehanks.com, 972-399-6711
- Ami Chavez, ami.chavez@hartehanks.com, 254-217-2366
- Chad Goodwin, 210-952-9149
- Nathaniel Thomas, nate.thomas@swprep.org, 210-846-2486
- James Hope, james.hope@swprep.org, 210-723-4603
Timeline
NBA Project Tier 2 Agent Remote
Harte Hanks
09.2024 - Current
Deloitte North Dakota Project | Remote
Harte Hanks
05.2024 - 09.2024
Deloitte Delaware P-EBT Project | Remote
Harte Hanks
02.2022 - 05.2024
HBO Max Project | Remote
Harte Hanks
11.2021 - 02.2022
Deloitte Ohio PUA Project | Remote
Harte Hanks
04.2021 - 11.2021
Harte Hanks PUA Support | Remote
KeyStaff
10.2020 - 04.2021
Front of Precinct Agent
Geek Squad
10.2015 - 09.2019
Senior CIA Agent
Geek Squad
09.2014 - 10.2015
Heaven Service | San Antonio, TX
Owner
01.2012 - 10.2015
Assistant to Master Control
Telemundo San Antonio
05.2011 - 04.2012
Esquivel Painting & Remodel | San Antonio, TX
Assistant
03.2010 - 05.2021
Network and System Administration
University of Texas At San Antonio (UTSA)
Network And System Administration
San Antonio College
Diploma -
Southwest Preparatory High School
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