Emiliya Borisova
GARWOOD,TX
Summary
Dynamic Deli Manager with expertise in staff management, food safety compliance, and inventory control. Proven ability to enhance customer satisfaction while maintaining high operational standards.
Overview
4
4
Languages
22
22
years of professional experience
Work History
Deli Manager
HEB Grocery Store
Katy, Texas
05.2015 - Current
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Oversaw inventory management to maintain product availability and freshness.
- Trained and supervised staff on food safety and customer service standards.
- Trained new employees on proper food handling techniques and safety regulations.
- Implemented quality control measures for food preparation and presentation.
- Ensured compliance with health regulations in all deli operations and practices.
- Monitored temperatures of prepared food and cold-storage areas.
- Addressed employee performance issues promptly while providing feedback and coaching.
- Enforced company policies and procedures while maintaining a positive work environment.
- Assisted customers with orders, providing knowledgeable product recommendations.
Deli Worker
Kroger
Houston, Texas
05.2015 - 11.2015
- Prepared cold cuts, salads, sandwiches, and other deli foods to fulfill customer requests and ensure quality standards.
- Prepared and sliced deli meats and cheeses for customer orders.
- Greeted customers in a friendly manner and provided excellent customer service.
- Guided customers in selecting products and shared detailed product information to enhance their shopping experience.
- Ensured cleanliness and organization of deli counter area to promote a welcoming environment and compliance with health standards.
Kitchen Staff Member
Kidland
Peskara Italy , Italy
09.2008 - 08.2012
- Prepared food items according to recipes and standards, contributing to consistent quality.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Collaborated with team members to maintain efficiency and organization during service.
- Executed various tasks to support kitchen operations efficiently.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Followed food safety guidelines to ensure safe food handling practices.
- Managed inventory and restocked kitchen supplies to support continuous operations.
- Operated kitchen equipment such as ovens, grills, and fryers efficiently.
Factory Worker
Trimona
Montana Bulgaria , Bulgaria
08.2004 - 05.2007
- Operated machinery to streamline production tasks and reduce downtime.
- Collaborated with team to consistently meet daily production goals.
- Trained new employees on safe operating procedures for all machines used in the facility.
- Maintained a clean and organized work area to support operational effectiveness.
- Adhered to safety protocols to secure a safe working environment.
- Updated supervisors on project progress and task completion to ensure alignment.
Education
High School Diploma -
Hristo Botev
Brusartci 05-1996
Skills
- Food safety regulations
- Quality control
- Food preparation techniques
- Inventory management
- Merchandising strategies
- Staff training
- Customer service
Languages
Italian
Professional
Bulgarian
Native/ Bilingual
Russian
Professional
English
Professional
Timeline
Deli Manager
HEB Grocery Store
05.2015 - Current
Deli Worker
Kroger
05.2015 - 11.2015
Kitchen Staff Member
Kidland
09.2008 - 08.2012
Factory Worker
Trimona
08.2004 - 05.2007
High School Diploma -
Hristo Botev